General Manager

About the Community: Paramount is a 17-story mixed-use high-rise located in downtown Orlando directly across from Lake Eola. The building includes 313 residential units more than 45000 square feet of retail and office space and two supporting garages.

About the Role: The Manager serves as the primary representative of ownership and management to residents commercial tenants vendors staff and the public. This role is directly responsible for the day-to-day operations of the community including all common areas parking facilities building envelope loading docks service hallways and commercial (office and retail) portions of the property as required under each lease. The Manager oversees financial performance cost control and operational efficiency while maintaining high-quality standards to ensure resident tenant and employee satisfaction.

Essential Functions: The following list of essential job functions is not exhaustive and may be supplemented or modified as necessary.

• Prepares annual budget and operates within budget parameters while increasing Net Operating Income. Mixed-use properties could require regular budgeting and allocation of expenses between Multifamily and Commercial entities.
• Supervises and directs the appropriate scheduling of contractors in collaboration with the Chief Engineer and Lead Technician to meet the assets needs.
• Has a clear working knowledge of residential operating procedures as well as Fair Housing Laws Risk Management and OSHA requirements.
• Oversees approval of all residential rental applications and renewal process and implements approved rental standards and qualifications established by Northland.
• Remains informed about current market developments including competitions occupancy rent structure amenities and current concessions.
• Has a clear understanding of building operations and systems (mechanical electrical plumbing life safety elevators building envelope etc.) to ensure their proper maintenance code compliance and operating efficiencies.
• Conducts regular inspections of all in-house staff and contracted vendor work to ensure all areas are safe clean and well maintained.
• Reviews monthly operating reports to ensure accuracy and correct discrepancies. This includes any separate entities used for the commercial components of the property.
• Performs property financial analysis with ability to read and understand financial reporting.
• Responsible for communication and relationship building with all residents office and retail tenants vendors and city/town administrators.
• Monitors and enforces compliance with all pertinent company policies procedures and standards in addition to compliance with all life safety policies procedures and ordinances.

Commercial Responsibilities

• Acts as the main point of contact for the commercial team regarding tenant relations commercial leasing operations expenses and other issues that may arise.
• Responsible for communicating all commercial issues to the commercial team and requesting leasehold guidance as needed to manage a situation.
• Maintains ongoing communication with commercial tenants to confirm compliance with lease terms and promptly escalates concerns or questions to the appropriate teams.
• Develops and maintains an effective ongoing tenant relations plan implements initiatives and maintains an operating environment to achieve a satisfactory level of resident and commercial tenant satisfaction.
• Manages tenant relationships to ensure retention and a high level of service including timely and complete resolution to resident and commercial tenant concerns and the coordination of special services and requests.

Supervisory Responsibilities

• Directly manage and oversee all property staff including office maintenance security cleaning concierge teams and contracted service providers.
• Execute supervisory responsibilities in alignment with the organizations philosophy policies and procedures with a focus on training development and performance management.
• Perform additional duties and special assignments as assigned by the leadership team.

Qualifications & Requirements: The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities.

• Minimum of 10 years of multifamily property management experience including at least 3 years in a leadership role. CAM certification preferred but not required.
• Prior experience with comparable property types is preferred (mixed-use high-rise mid-rise etc.)
• Exceptional organizational communication and customer service skills.
• Demonstrated ability to manage develop and supervise staff effectively.
• Strong time management skills with the ability to prioritize multiple responsibilities.
• Proven experience in financial management budget preparation and project oversight
• Proficiency in advertising marketing leasing and promoting communities to prospective residents and the general public.
• Prior experience with Yardi and other property management software is strongly preferred. Proficiency in Microsoft Office Suite (Word Excel Outlook) and other Windows-based applications is required.
• Ability to regularly walk the community to monitor operations inspect facilities and ensure compliance with standards.

Physical Requirements:

• Must be able to stand walk and/or sit for extended periods of time climb bend and squat.
• Must be able to occasionally push pull lift and carry weights up to 50 pounds.
• Must be able to work inside and outside in all weather conditions.

Benefits Highlights:

• Competitive Bonus Structure
• 401(k) Company Match
• Medical Dental & Vision Insurance
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Employee Assistance Program
• Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.