Customer Care Consultant

• Be the friendly face and first point of contact for a national employment program

• Deliver exceptional customer care while supporting inclusive employment outcomes

• $76160 total remuneration salary packaging flexible work options
  

Make possibilities a reality for people with intellectual disability.

Join Endeavour Foundation as we transform inclusive employment outcomes across Australia.

What is Inclusive Employment Australia (IEA)

Inclusive Employment Australia (IEA) is a national employment program led by Endeavour Foundation that empowers people with intellectual disability to prepare for gain and sustain meaningful open employment. It focuses on person-centred support employer engagement and creating lasting inclusion in the workforce.

About the Role

As a Customer Care Consultant you will be the first point of contact for participants employers and stakeholders setting the tone for their experience with the IEA program. This front-facing fast-paced role combines concierge-style service administrative coordination and customer support to ensure every interaction is warm informative and inclusive.

Youll help the office run smoothly support field-based staff and ensure every customer is welcomed informed and supported on their employment journey.

What Youll Be Doing

• Welcome and guide participants and visitors providing accurate information about employment services.

• Coordinate appointments send reminders and follow up with participants and employers.

• Maintain accurate data in CRM systems action compliance tasks and support audit readiness.

• Assist with administrative tasks such as resume updates job referrals and vacancy management.

• Promote services through business development support and event coordination.

What Youll Bring

• Exceptional customer service and communication skills (verbal and written).

• Strong organisational and multitasking ability in a fast-paced setting.

• Previous experience in customer service admin sales employment services or call centres.

• High level of professionalism positivity and resilience.

• Competency in Microsoft Office and CRM systems.

Benefits and Perks

• Salary Packaging Benefits! Package up to$15900of your annual salary tax free.

• In addition to your tax-free benefit you can also use up to $2650 of your pre-tax income to pay for entertainment expenses (meals holiday accommodation etc).

• Two weeks paid training and onboarding.

• An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.

• Discounts on Corporate Private Health Insurance Plans white goods and appliances.

• Discounted family gym memberships through Fitness Passport

• Paid Parental Leave.

• Reward and Recognition Program.