Customer Performance Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Customer Performance & Supply Analyst
About the Role
We are seeking a highly analytical and detail-oriented Customer Performance & Supply Analyst to join a well-established wholesaler based in Epping Cape Town. This role plays a key part in improving customer performance through data-driven insights ensuring optimal inventory levels and enhancing overall supply chain efficiency. You will act as a bridge between customer relationship management data analysis and supply coordination.
Customer Performance & Relationship Management
- Monitor and analyse customer performance metrics (fill rate delivery returns).
- Identify performance gaps and support corrective actions with sales/operations.
- Share insights with key account managers and support customer improvement plans.
- Maintain dashboards and KPI reports.
- Assist with customer queries to enhance service levels.
Data Analysis & Insights
- Analyse sales and supply chain trends to identify improvement opportunities.
- Use BI tools (Power BI Excel Tableau) to visualise data.
- Present insights and recommendations to internal teams and customers.
Inventory & Supply Coordination
- Work with planning and operations to reduce inventory discrepancies.
- Monitor supply chain KPIs (lead times stock availability safety stock).
- Support alignment between customer demand and inventory status
Minimum Requirements
- Grade 12 (Matric).
- Bachelors degree in Business Administration Data Management Information Systems or related field.
- 23 years experience in sales operations.
- At least 1 year of experience in wholesale distribution or B2B sales administration.
- Knowledge of order processing and customer account management.
- Familiarity with inventory systems and stock management processes.
- Experience using wholesale/distribution software for data entry and reporting.
Technical Skills
- Strong Excel abilities (formulas pivot tables formatting basic automation).
- Familiarity with business systems reporting functions.
- Proficient in Word Excel and PowerPoint.
- Understanding of wholesale/distribution processes and terminology.
Required Experience:
IC
Key Skills
- Accomodation
- Legal Operations
- Cement
- Data Analysis
- Architecture
About Company
Discover the exceptional recruitment and HR services of Zeal HR (Pty) Ltd, a specialized agency operating across South Africa. Tailor-made HR solutions await!
