Customer Experience Specialist

Sales Consultant

Location: Berwick

Salary: $75000 Commissions Super

Our Story

At Inchcape we are a global leader in automotive distribution and retail representing some of the worlds most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the Role

Reporting to theRetail Centre Manager and based at Berwick the Customer Experience Specialistplays a key role in delivering a seamless and engaging vehicle sales journey. Representing brands such as Subaru Peugeot Deepal and Foton a global leader in commercial vehicles now making its mark in Australia you will act as a trusted advisor supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

Your focus will be on delivering tailored solutions through exceptional service expert product knowledge and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient flexible and memorable.

Key Responsibilities

Provide a personalised and engaging customer experience from enquiry through to delivery

Showcase deep product knowledge to educate customers on vehicle features and benefits

Manage the complete sales process including test drives trade-in evaluations paperwork and post-sale follow-ups

Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity

Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints

About You

You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars technology and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care always aiming to deliver above expectations.

You will also bring:

Proven experience in an automotive sales role is essential.

Specific experience with Utes and Trucks and an understanding of customer needs in this segment is essential.

A passion for delivering exceptional customer service and creating memorable experiences.

A genuine interest in the automotive industry and enthusiasm for the products we represent.

The ability to multitask in a fast-paced environment.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office and confidence using digital platforms.

Availability to work Saturdays (with a weekday off in lieu).

A valid drivers licence.

Why join Inchcape

Where possible our flexible work policy helps support you in achieving a genuine work-life balance.

Thorough and ongoing training provided to support you in all aspects of your role.

Career and development opportunities providing you with a sense of purpose and direction you drive your destiny with Inchcape.

Supportive team environment we foster a positive and supportive team culture and thrive on working well together.

Enjoy more time doing what you love with additional days off including an annual

Wellbeing Leave Day and annual Volunteering Leave Day each year.

Recognition and Rewards we recognise individual and team accomplishments.

Access to our employee benefits program including company car rental program and discounts on vehicle purchases plus many more!