Outreach Team Lead

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards healthvision and dental premiums
• VCP offers a 401k plan at a 4% match
• Employees receive6 weeks of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview

Founded in 2016 in Kansas City MO VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigatein order toget basic support. We believe that to be an effective program the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreachassistancethat provides inclusive services to aid Veterans in re-claiming control over their lives.

The Team

We the teammembersand co-founders of VCP are connectors feelers and doers on a mission to help our kin our kind. We move with swift bold action driven by our mission. We believe in collaboration community compassion andabove all servingVeterans with dignity and respect.

Position Summary

The Outreach Team Lead provides leadership coordination and oversight of day-to-day outreach operations. This includes guiding a high-performing team strengthening collaboration with community partners and ensuring Veterans have seamless access to services and resources. The Outreach Team Lead oversees key programs such as Emergency Assistance Street Outreach and initial housing intakes while also supporting VCPs mission through outcome tracking and reporting.

Duties & Responsibilities:

Leadership and Supervision

• Supervise mentor and support outreach team members and volunteers fostering a collaborativeand high-performing culture.
• Conduct regular team meetings and one-on-one check-ins with direct reports.
• Co-facilitate case conferencing and training sessions to ensure quality and consistency in service delivery.
• Engage community subject matter experts to provide training and strengthen team knowledge.
• Represent VCP at community meetings events and forums to foster partnerships and advocate for Veterans.

Outreach Program Oversight

• Foster a welcoming supportive environment for all Veterans engaging with VCP.
• Provide light case management support when needed particularly during high-demand periods.
• Collaborate with Outreach Case Managers (OCMs) and external service providers to coordinate Veteran care.
• Oversee VCPs Emergency Assistance program ensuring alignment with policies procedures and budgets.
• Establish and maintain clear standards for client orientation to VCP programs.
• Partner with the Lead Residential Case Manager (LRCM) to refine intake practices and recommend prospective residents for the VCP Village.
• Lead and enhance VCPs Street Outreach program in collaboration with the Director of Veteran Support Services.
• Stay informed on community resources to expand on-site services and improve access to supports.

Reporting

• Ensure accurate timely documentation and reporting that meets VCPs standards and funder requirements.
• Report critical incidents promptly to the Director of Veteran Support Services.
• Analyze program outcomes and collaborate with OCMs to identify best practices and areas for improvement.

Teamwork and Collaboration

• Collaborate across all VCP programs and departments to maintain a team-centered approach.
• Build strong working relationships with community providers to improve access to local resources.
• Support colleagues by filling in when needed and assisting with Veteran Services presentations.

Relationships

• Communicate clearly and effectively with internal and external stakeholders to coordinate services.
• Serve as a visible and credible advocate for VCP in the community advancing engagement and trust.

Values and Culture

• Demonstrate care respect and dignity in all interactions with Veterans partners and colleagues.
• Uphold VCPs policies procedures and code of conduct.
• Maintain strict confidentiality of client information.

Operational Excellence

• Develop and implement outreach strategies that expand reach and strengthen community collaboration.
• Monitor program effectiveness and recommend improvements to the Director of Veteran Support Services.
• Take a lead role in outreach-related grants funding supports and program development initiatives.

Flexibility

VCPs Outreach Center is a dynamic fast-paced environment. The ability to adapt take initiative and shift priorities as needed is essential for success in this role.

Job Requirements:

• Must be able to perform each essential duty satisfactorily and be physically present in the office.
• Reasonable accommodations may be made for individuals with disabilities.

Preferred Experience:

• Bachelors degree or equivalent experience.
• Minimum two years related experience preferably in a nonprofit or social service setting.
• Strong leadership skills with the ability to motivate mentor and inspire a team.
• Excellent interpersonal and communication skills grounded in empathy and compassion.
• Highly organized detail-oriented and skilled at balancing multiple priorities.
• Resilient proactive and able to navigate challenging situations with professionalism.
• Familiarity with Kansas Citys social services landscape is encouraged.

Other Requirements:

• Willingness to participate in street-based outreach activities.
• Proficiency with Microsoft Office Suite and CRM/data management systems.
• Ability to lift up to 40 pounds.
• Strong data entry and office equipment skills with attention to detail

This job description should be interpreted as all inclusive. It is intended to identifythe essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than thosestatedin this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer andcomplies withall applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex pregnancy sexual orientation gender identity age physical or mental disability citizenship past current or prospective service in the uniformed services genetic information or any other characteristic protected under applicable federal state or local law. All VCP employees other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment including but no limited to hiring training promotion discipline compensation benefits and termination of employment.