Learning & Development Analyst

Position Summary

Chewy is seeking a highly organized and analytical Learning & Development Analyst to join our Talent Development this role you will drive the operational excellence of learning programs by leading Chewy U reporting and evaluation efforts ensuring efficient content lifecycle management and implementing scalable systems and standards. You will partner cross-functionally with instructional designers program managers business leaders and technology customers to ensure Chewy Team Members have access to meaningful impactful learning experiencessupported by data-informed decisions and consistent content governance.

Key Responsibilities

Measurement & Analytics

• Create and maintain Tableau dashboards and reports to visualize learning performance adoption and engagement metrics.
• Pull and deliver recurring and ad-hoc learning reports for customers ensuring accuracy clarity and alignment with business goals; support requests with data explanations and tailored visualizations as needed.
• Analyze learner feedback assessment data and program outcomes to identify trends insights and continuous improvement opportunities.
• Create standardized templates and processes for data collection analysis and reporting across learning initiatives.
• Partner with customers to inform decision-making using data storytelling and actionable insights.

Content Management & Governance

• Manage the end-to-end lifecycle of learning content across Chewys learning ecosystem.
• Ensure all learning content is up to date accurate and aligned with organizational goals through regular audits and review cycles.
• Oversee record retention practices and maintain robust metadata strategies to ensure content discoverability compliance and version control enabling AI readiness.
• Govern system-wide content usage and contribute to the development of standards naming conventions and taxonomy for learning tools.

Learning Management System

• Support day-to-day administration of the LMS including user enrollment content assignment and course completions.
• Run and distribute standard LMS reports to track learner progress completions and overdue assignments.
• Assist with uploading and testing eLearning modules assessments and learning paths.
• Maintain course metadata tags and catalog structure to ensure consistency and searchability.
• Audit content performance and coordinate with customers on periodic reviews and updates.
• Respond to basic learner and partner support requests related to course access or LMS functionality.

Qualifications

• Bachelors degree in Learning & Development Data Analytics Educational Technology Technology or a related field; or equivalent practical experience.
• 3 years of experience in L&D operations instructional design or analytics roles preferably in a fast-paced corporate environment.
• Proficiency with Tableau Desktop or data visualization tools for building interactive dashboards and visual reports.
• Experience writing and optimizing SQL queries to extract manipulate and analyze data from learning systems or enterprise databases.
• Strong skills in analyzing quantitative and qualitative data to derive actionable insights.
• Experience with Learning Management Systems (LMS) Learning Experience Platforms (LXP) and content governance best practices.
• Exceptional attention to detail organization and ability to manage multiple projects and timelines.
• Effective communicator collaborator and self-starter.

Preferred Qualifications

• Familiarity with tools such as Learning Management Systems Content Management Systems or similar platforms.
• Experience with metadata management and enterprise taxonomy design.
• Understanding of adult learning principles and learning evaluation models (e.g. LTEM Kirkpatrick Phillips ROI).

Why Chewy

At Chewy were building a culture of learning and growth. As a Learning Operations Analyst youll play a pivotal role in shaping the way our Team Members learn develop and thrive. Join us to help scale meaningful learning experiences across the organizationbacked by thoughtful design and measurable results.

Required Experience:

IC