Customer Service Consultant
Customer Service Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Do you believe in finding a career where you can truly make a difference and shape a better future
At AIA weve started an exciting movement to create a healthier more sustainable future for everyone.
Its finding new ways to not only better peoples lives but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier Longer Better Lives by 2030. And to get there we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities driven to work with and learn from some of the most inspiring and supportive leaders in the business.
Sound like you Then read on.
The opportunity:
We have a 3-month fixed-term contract available within our Existing Business department.
Were looking for someone who thrives in a customer-centric role. You will focus on delivering superior administration support making changes to existing policies.
You will be a point of contact for existing business decisions and escalations as well as proactively managing their cases. This is a crucial role where top-class customer service and knowledge is required.
Key responsibilities include:
Carrying out changes to existing policies following the documented business processes while ensuring a high level of accuracy and quality
Ensuring all mail is maintained within the given service level agreement
Providing clear and concise information and processing requests in a timely manner
Identifying opportunities for process improvements
Taking part in testing and operational meetings where required to support process development and training
Working with your colleagues to help each other out and collaborate during busy times.
Ideally youll bring:
Experience in a customer-focused and service-orientated environment
Strong computer literacy
Excellent verbal and written communicator as youll be working with internal stakeholders along with external customers and advisors
Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated
High motivation to develop and learn.
Why choose AIA
At AIA we believe in empowering every one of our people to find their better. We do this by offering:
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include an extra day of leave each quarter to recharge
A supportive and inclusive workplace
Flexible working arrangements.
If you believe in better apply now!
Diversity equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds including those with a disability additional mental health needs chronic health conditions and/or are neurodiverse to apply for our roles. If theres anything we may need to consider to support you with our recruitment process please email .
We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.
Job ad expires Friday 26th of September close of business.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only contact:
You must provide all requested information including Personal Data to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Required Experience:
Contract
Employment Type
Full-Time
