Product Manager
Product Manager
Posted on :
12-09-2025
Employer Active
1 Vacancy
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Job Description
Role: Product Manager
Location: Miami FL (Onsite Hybrid - 3 to 4 days a week onsite is required)
Job Type: Contract
Must have Skills:
- Product management
- Mainframe
- Stakeholder engagement
Good to have skills:
- Business Analysis
- QA
Core Responsibilities:
Product Backlog Management:
Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
Align ticket prioritization with business impact and delivery timelines.
Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination:
Serve as the initial point of contact for incoming tickets via JIRA ServiceNow and email.
Triage and assign tickets to appropriate teams (development support infrastructure).
Monitor ticket queues and ensure timely resolution of incidents and requests.
Serve as the initial point of contact for incoming tickets via JIRA ServiceNow and email.
Triage and assign tickets to appropriate teams (development support infrastructure).
Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA):
Define and execute QA strategies for enhancements and fixes.
Conduct functional and regression testing across online batch and XML-based applications.
Collaborate with developers to validate fixes and ensure production readiness.
Document test cases results and defects in alignment with client standards.
Define and execute QA strategies for enhancements and fixes.
Conduct functional and regression testing across online batch and XML-based applications.
Collaborate with developers to validate fixes and ensure production readiness.
Document test cases results and defects in alignment with client standards.
Stakeholder Engagement:
Interface with subject matter experts (SMEs) business users and application owners to validate requirements and clarify issues.
Provide regular updates to project managers and leadership on ticket status QA outcomes and delivery progress.
Interface with subject matter experts (SMEs) business users and application owners to validate requirements and clarify issues.
Provide regular updates to project managers and leadership on ticket status QA outcomes and delivery progress.
Reporting & Metrics:
Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
Maintain dashboards and logs for transparency and governance.
Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
Maintain dashboards and logs for transparency and governance.
Tools & Environment:
Utilize Power BI ServiceNow SQL databases and VPN connectivity for collaboration.
Record time and effort in the PPM tool Clarity for work capitalization and prioritization.
Utilize Power BI ServiceNow SQL databases and VPN connectivity for collaboration.
Record time and effort in the PPM tool Clarity for work capitalization and prioritization.
Employment Type
Full-time
Key Skills
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