Operations/Project Manager - EMS

Livingston County was named a 2024 Top Workplace by the Detroit Free Press! Based solely on employee feedback the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments 6 elected offices and 3 Courts Livingston Countys top priority is providing effective and efficient services that improve the quality of life for all of our residents.

Position Summary:

Under the supervision of the Deputy Director of Emergency Medical Services this position is responsible for overseeing special projects and the day-to-day operations of the EMS Department. Performs a full range of administrative leadership tasks in support of EMS operations and upgrades.

Benefits:

• Retirement plan includes a 401a with up to 8% employer contribution
• Comprehensive Medical Pharmacy Dental & Vision
• Optional HSA with an employer match
• Optional Voluntary 457 Deferred Compensation plan
• Short-term & Long-term disability & Basic Life & AD&D insurance
• Health & Dependent Flexible Spending Accounts
• Paid vacation sick days & 13 Holidays. Unused vacation and sick time rolls over
• Tuition Reimbursement
• Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
• Voluntary benefits such as Pet Insurance Accident Critical Illness Hospital & Whole Life policies
• Employee assistance program

*Pro-rated based on DOH

Pay Rate Information:

The Operations/Project Manager position is a non-union exempt position and starting pay is $89406.94/yr. This position is eligible for step pay increases within our Non-Union Grade 12 Wage Scale. Top end for this position is $113258.04/yr.

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully an individual must be able to perform each essential function satisfactorily.

1. Oversees directs and plans for all aspects of the field operations of the EMS Department. Participates and assists supervisors with operational issues and problems. Assists in developing and implementing administrative and operational policies and procedures monitors compliance and assists in developing emergency preparedness plans and related operations.
2. Assigns or delegates responsibility for assignment of work directs personnel evaluates performance of employees and assures necessary training and professional development. Investigates sensitive or complex internal complaints against EMS personnel. Takes disciplinary action according to established procedures. Oversees the scheduling of all field personnel to ensure proper coverage for the County. Participates in the hiring process for EMS field personnel.
3. Reviews and/or develops various statistical and departmental reports regarding operations to ensure appropriate response times for emergency and non-emergency calls. Monitors compliance with applicable laws rules and regulations and researches current trends in EMS. Generates comprehensive reports and recommends appropriate deployment models based on unit-hour utilization and system status management.
4. Maintains continuous development and analysis of performance indicators to ensure the most efficient use of EMS resources. Reviews all incidents that exceed response time criteria and determines appropriate action.
5. Coordinates with public safety agencies such as police fire 911 and various health care providers. Collaborates with necessary local officials advisory boards and committees.
6. Coordinates vehicle and equipment repair and preventative maintenance services to obtain maximum utilization and prevent operational delays in the departments response to emergency and non-emergency calls. Oversees vehicle and equipment purchasing. Responsible for the research development implementation and maintenance of an EMS vehicle monitoring system through a wireless internet structure.
7. Participates in the departmental accreditation process as directed.
8. Serves as an alternate Emergency Operations Center Command team member in the event of a disaster.
9. Oversees the coordination and response to all pre-planned special events and arranges appropriate media coverage if necessary. Participates in community events and with organizations to promote the departments image and programs.
10. Responsible for the investigation and any action necessary involving ambulance motor vehicle accidents.
11. Facilitates and coordinates out-of-state or other long distance ambulance transports.
12. In conjunction with the Director and Deputy Director administers the labor agreement and may serve as a member of the management collective bargaining team.
13. Performs Paramedic duties to fill shift shortages as necessary.
14. Serves as an alternate board member for the District 1 Regional Medical Response Coalition and a board member to the County 911 Administrative Oversight Board.
15. Keeps abreast of legislative and regulatory developments new administrative techniques and current issues through continued education and professional growth. Attends conferences workshops and seminars as appropriate.
16. Manages special projects responsible for planning and designating project resources supervising progress and keeping senior leadership informed of the projects progress this is done while ensuring to maintain the organizations goals and vision.
17. Oversees and coordinates the technology needs of the department including GIS CAD EPCR mobile data computers and area networking needs. Responsible for the development and implementation of an integrated CAD solution. Continuously monitors changes and updates regarding new technology affecting the department. Works with other department managers to develop/improve systems incorporating technology and software in an efficient and effective manner to deliver services to meet the departmental needs.
18. Responsible for grant writing and administration of all funds and equipment received through grant dollars.
19. Develops and coordinates regular departmental safety meetings to promote employee participation in safety issues. Plans and implements safety policies and procedures in compliance with local state and OSHA rules and regulations. Investigates appropriate safety prevention or safety training programs offered by insurance carriers and coordinates approved programs for the department.
20. Performs all other duties as assigned.

Required Knowledge Skills Abilities and Minimum Qualifications:

The requirements listed below are representative of the knowledge skills abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements include the following:

Bachelors Degree in business administration emergency management public safety or significant progress toward completion and five years of progressively more responsible experience in EMS operations and supervision

State of Michigan Paramedic license and meet or exceed the Washtenaw/Livingston Medical Control Authority requirements. UMBC or FP-C Flight certification for Critical Care Medicine ACLS (Advanced Cardiac Life Support BLS (Basic Life Support) and ITLS (International Trauma Life Support) certifications. Washtenaw/Livingston Medical Control Authority requirements. NIMS (FEMA National Incident Management System)and 800.

Michigan Vehicle Operators License.

Thorough knowledge of the professional public management techniques involved in personnel administration and resource management.

Thorough knowledge of the principles and practices of providing emergency paramedic and ambulance services and non-emergency transport.

Considerable knowledge of trends in emergency management developing department policies and procedures analyzing data maintaining Paramedic equipment providing Paramedic services handling and resolving personnel issues and applying local state and federal law rules and regulations.

Skill in assembling and analyzing data and preparing comprehensive and accurate reports.

Skill in effectively communicating ideas and concepts orally and in writing.

Ability to establish effective working relationships and use good judgment initiative and resourcefulness when dealing with County employees contractors to the County representatives of other governmental units professional contacts elected officials and the public.

Ability to assess situations solve problems work effectively under stress within deadlines and in emergency situations.

Skill in the use of office equipment and technology including Microsoft Suite applications and database entry.

Ability to respond to emergencies or service needs on a 24-hour basis.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to communicate in person and by telephone read regular and small print view and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting stand sit stoop and kneel use hands to finger handle or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made as needed for employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate. However the incumbent could also be assigned to duties as a field supervisor/Paramedic if conditions this situation the incumbent could be exposed to unsanitary or unhygienic materials individuals and situations while performing required duties.

Required Experience:

IC