Senior Technical Operations Executive
Senior Technical Operations Executive
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Job Description
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Key responsibilities:
Software installation.
Troubleshoot repair and maintain software applications & infrastructure.
Escalation from Helpdesk for application support including in-house 3rd party applications and market data applications.
Provide support for operating system drivers software and firmware.
Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop virtual machine.
Ensure that Morgan Stanley policies and procedures are followed by communicated and adhered to.
Create and maintain support documentation.
Interacting with other support groups (local and global) within the firm across multiple platforms.
Record and manage all incidents and requests in ticket-tracking system.
Proactively inform management of trends significant problems and expected delays.
On-call Participate in rotating schedule providing afterhours and weekend support.
Take initiative to stay current on technology and participate in training programs.
Be proactively responsive to multiple mediums of communication platforms such as E-mail Microsoft Teams Skype Symphony Jive etc.
Requirements:
Excellent communication interpersonal and customer care skills.
Ability to work under pressure and on tight timescales.
Experience using help desk call management system.
Technical grasp of a wide range of applications both in house and 3rd party applications.
ITIL foundation understanding
Language: English/Cantonese
Location: On site in Hong Kong
EEO Statement:
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
Employment Type
Full Time
