Renewal Specialist
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Renewal Specialist to manage optimize and process the renewal lifecycle for our customers. This role is critical in ensuring high retention rates minimizing churn and securing long-term customer relationships. The Renewal Specialist will work closely with Customer Success Sales and Finance teams to execute renewal strategies process renewal contracts and drive seamless customer experiences.
How youll add value:
- Own and manage the end-to-end renewal process ensuring timely execution and high retention rates.
- Process renewal contracts including pricing adjustments term updates and necessary approvals.
- Engage proactively with Customer Success Managers (CSMs) to discuss upcoming renewals address concerns and identify opportunities for expansion.
- Partner with Sales and teams to identify upsell and cross-sell opportunities.
- Work with Finance and Legal teams to ensure accuracy in renewal agreements billing and compliance.
- Track and report on renewal pipeline forecast retention rates and provide insights on customer trends.
- Identify risks to renewals and implement strategies to mitigate potential churn.
- Educate customers on the value of our products and services to reinforce long-term partnerships.
- Maintain accurate records of renewal activities in CRM and ERP tools (e.g. Salesforce CPQ systems Intacct).
What youll need to be successful in this role:
- 2 years of experience in a customer-facing role preferably in SaaS renewals account management or customer success.
- Strong experience processing renewals and contract amendments including pricing adjustments and approvals.
- Proficiency in CRM and contract management tools (Salesforce CPQ etc.).
- Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.
- Analytical mindset with the ability to track and report on key retention and renewal metrics.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits.
