Senior Onsite Production AV Support (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Department Overview:

The Senior IT Build Analyst provides broad range of research installation maintenance configuration administration and/or provisioning of systems/applications. May also be involved in deployment and release management activities.

Depth & Scope:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients team and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• Installs configures upgrades and administers business applications/systems in co-ordination with appropriate stakeholders
• Reviews participates and implements procedures
• Researches industry standards best practices and new innovations in technology and makes recommendations

Education & Experience:

• Undergraduate degree or Technical Certificate
• 5 years relevant experience

Preferred Qualifications:

• Onsite (100%) AV event management and support to oversee the setup and configuration of all necessary control room elements to ensure a high- quality event for client productions
• Provide day-to-day operational support and monitoring of AV equipment
• Fulfill event production including but not limited to:
• Technical direction Audio mixing cameras Virtual platforms Streaming Lighting presets
• Provide exceptional white glove support for our TD colleagues clients and conference space partners
• Being able to think on your feet and work in high pressure situations
• Issues Management:
• Prepare and prevent technical and presentation issues (proactive)
• Manage and resolve technical issues (reactive)
• Ability to quickly acquire an understanding of a technical issue and identify practical resolution options Conduct daily preventative testing of audio-visual systems document and escalate deficiencies for prompt resolution
• Support testing efforts for planned software/equipment upgrades etc.
• Perform testing according to test plans monitor and report on results and work with others on problem resolution
• Hardware and software support (PC Virtual and MAC)
• Proficient in documenting reporting and correspondence for future events completed events and open tickets.
• Adhere to existing processes/standards business technology architecture risk and production capacity guidelines; plan monitor and escalate issues as required
• Follow standards policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Maintain asset management database of all audio-visual equipment.
• Communication
• Collaborate with conference center users colleagues vendors etc.
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Develop and expand technical skills (e.g. IP Networks AV Telepresence Webex etc.)
• As required support the development of business cases RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines
• Keep current with industry and/or business trends
• Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.
• Continuously enhance knowledge/expertise in TD services applications infrastructure analytical tools and techniques that can contribute to effective solution development/delivery
• 5 years of experience in event production broadcast video production or another similar field as well as onsite virtual and hybrid live events
• 5 years of experience in studio production and event experience an asset
• 5 years of experience with control room equipment including video switchers audio consoles and cameras
• 5 years of experience in customer service including telephone email ticketing and face to face support in a busy environment
• 5 years of experience client-facing responsibilities in a corporate environment
• 5 years of experience with virtual meeting technology (ie: Cisco WebEx) management and troubleshooting
• 5 years of experience AV vendor technologies (Crestron Processor X-Panels DM Matrix Q-SYS Shure BrightSign Danter Transmitters/Receivers)
• 5 years of experience Windows and Mac support virtual desktops printers iOS devices
• 5 years of experience in Basic IP networking wireless technologies
• 5 years of experience Provide FANTASTIC customer service
• 5 years of experience Anticipate (e.g. expectations perceptions concerns etc.)
• Prioritize and manage your time and activity during both slow and high-urgency periods to deliver quality results and meet timelines
• Work effectively both with others and alone
• Can-do attitude is a must act like an owner mentality to provide exceptional service to TD colleagues and external clients
• Stick with an issue until the customer is happy and maintain a sense of humour

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.