Customer Service Representative
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Job Location:
Arlington, TX - USA
Hourly Salary:
$ 15 - 16
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our Company
PharMerica
Overview
Hybrid
Our Customer Services Representatives provide support via telephone to assist customers with inquiries and concern resolutions.
Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer anon-retail pharmacy environment. Our organization is in high growth mode which means advancement opportunities for individuals who are looking for career progression!
This is not a remote opportunity. Candidates must live within a commutable distance to Arlington TX. Hybrid position with ability to work from home 3 days per week once training (6 weeks) is completed.
Work Schedule:
!2:00am -8:30pm with Monday and Thursdays off
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health dental vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
This position will be posted for 8 business days
Responsibilities
Receives in-bound communications from customers and/or facility personnel. Documenting real-time call in CRM following customer-centric questioning to gather pertinent facts recording situation electronically and forwarding concerns to appropriate (department) functional area for resolution. Associate will assist with follow-up on issues and serve as point of contact between client and PharMerica to ensure customer satisfaction and positive customer outcome.
Determines type of inquiry documenting issue into CRM database assigning each issue by functional area (Pharmacy Ops Clinical Billing Client Services and CSR) for investigation resolution and follow-up.
Works with other functional areas to resolve customer issues documents case in the system database and notifies appropriate parties of what course of action needs to be taken for resolution.
Works with Pharmacy General Managers and RBOs to resolve customer concerns and issues.
Works with associates in other functional areas regional account management representatives and regional operations to resolve customer service problems.
Works with patients collecting customer satisfaction information to satisfy requirements based on quality of service.
Performs other tasks as assigned.
Conducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics its policies and procedures the Corporate Compliance Agreement applicable federal and state laws and applicable professional standards.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Each essential function is required although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education/Learning Experience
Required: High School Diploma or Equivalent
Work Experience
Required: 6 months in high volume inbound Call Center/Customer Service
Desired: Previous experience in Healthcare
Skills/Knowledge
Required: Ability to communicate clearly both written and verbal formats.
Ability to use Microsoft Office (Outlook Word)
Behavior Competencies
Required: Interpersonal Skills Oral Communication Written Communication Teamwork Ethics Organizational Support Judgment Planning/Organizing Professionalism
About our Line of Business
Salary Range
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
In January 2025, Delta Behavioral Group joined the SpringHealth Behavioral Health & Integrated Care family. Learn about our service offerings.
