Service Desk Level 2 Analyst

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title:

Service Desk Level 2 Analyst
Location: Phoenix AZ (On-site)

Position Overview:

We are seeking an experienced Service Desk Level 2 Analyst to join the Special Services Division at AZGFD. This role provides advanced technical support and ensures smooth IT operations for internal and external customers.

Position Details:

Type: Staff Augmentation
Shift: Day (8:00 AM 4:30 PM)
Projected Start Date: December 22 2025
Duration: Through June 30 2027
Hours/Week: Full-time
Work Location: 5000 Carefree Hwy Phoenix AZ 85086
Travel: Not required
Security: Background check and drug screening required (HireRight)
Local Candidates Only: Must be available for in-person interviews within 1 week of posting close and start within 2 weeks of offer.

Responsibilities:

Serve as systems administrator for tracking changes and additions in the web help desk ticketing system.
Provide Level 2 support for portal and queue calls escalated from Level 1 analysts.
Manage shipping and disposal of end-of-life IT assets.
Handle password and access requests for new hires and initial setups.
Track and implement PC refresh projects.
Assist with HQ communications and AV setup in conference rooms.
Deliver exceptional customer support for internal and external stakeholders.
Utilize and support Google Microsoft and Adobe systems.

Required Qualifications:

Experience: Minimum 2 years as a Service Desk Analyst.
Education: Associates degree (must be listed on resume).

Preferred Skills:

Experience with ticketing systems.
Google Suite/Workspace proficiency.
Microsoft Office Suite expertise.
Adobe product experience.
IT asset management (End-of-Life assets).

Position Title: Service Desk Level 2 Analyst Location: Phoenix AZ (On-site) Position Overview: We are seeking an experienced Service Desk Level 2 Analyst to join the Special Services Division at AZGFD. This role provides advanced technical support and ensures smooth IT operations for internal and...