Production Shared Services Regional Lead

The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines including Index Analytics and Sustainability & Climate. The work is highly time-sensitive and business-critical requiring exceptional accuracy judgment accountability and collaboration. The team operates on a global follow-the-sun model across APAC EMEA and the Americas.

Key responsibilities of the team include:

• Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.
• Incident Management: Identifying and resolving production issues coordinating with stakeholders and contributing to root cause analysis and permanent remediation.
• Client Case Handling: Managing production-related queries and tickets ensuring prompt resolution in partnership with global teams.
• Change and Release Readiness: Supporting testing deployments and governance for product enhancements and new releases.
• Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.
• Automation and Transformation: Driving initiatives to modernize scale and improve production processes across business units.

As a Senior Specialist Enterprise Data Operations you will be accountable for safeguarding enterprise data integrity and driving delivery excellence across MSCIs most critical workflows. You will:

• Execute and oversee complex production workflows across Index Analytics and ESG/Climate with enterprise-level precision and timeliness.
• Partner with stakeholders across Product Technology and Client Services to align priorities resolve issues and improve delivery efficiency.
• Lead incident and problem management efforts ensuring permanent remediation and embedding technology-driven solutions.
• Champion automation and process transformation leveraging scripting cloud platforms and AI/ML solutions to increase scalability and resilience.
• Ensure production readiness for product launches methodology updates and system enhancements.
• Represent Enterprise Data Operations in global forums providing input on risks dependencies and readiness.
• Drive documentation and best practices to strengthen governance and enterprise standards.

• 10 years of experience in data operations production services or financial data/analytics workflows (experience with Index Data Operations strongly preferred).
• Demonstrated experience in incident/problem management with ability to engage senior stakeholders under pressure.
• Strong leadership attributes demonstrated through initiative problem ownership and the ability to guide and influence peers fostering a culture of excellence and continuous improvement.
• Strong technical and operational mindset with preferred experience in automation (Python SQL or similar) workflow orchestration and cloud environments (AWS Azure Snowflake)
• Familiarity with AI/ML tools APIs and automation platforms and an interest in applying them to production workflows.
• Strong analytical and problem-solving mindset with the ability to innovate beyond BAU operations.
• High attention to detail accountability and the ability to work independently in a fast-paced global environment.
• Excellent stakeholder management and communication skills capable of representing enterprise operations in global forums.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our purpose to power better investment decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research data and technology we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on