Tier 2 Member Support - Xplore Business
Tier 2 Member Support - Xplore Business
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Job Description
Qualified Candidate will handle incoming support requests equipment configuration and network related updates.
Key responsibilities include:
-Managing NMS changes and updates
-Creating and dispatching field work for repairs
-Supporting customers and troubleshooting gear
Candidate will also be responsible for incoming support requests after hours in an on call rotation.
The ideal candidate will possess:
The ideal candidate will possess good communication customer service and networking knowledge skills. Other assets will include:
-Cisco certification
-2 years of Switching and routing experience
-Experience and knowledge of Fiber optics
-Time Management skills
-NMS system experience
-Excellent communication skills
As a condition of employment and in order to comply with industry related data security standards this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.
Employment Type
Full-Time
