Senior Applications Support Engineer

Senior Application Support Engineer

Permanent

Grade

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Job Overview

Join Birmingham City Councils dynamic Applications Support Team as an experienced Senior Application Support Engineer. Youll lead on expert support for various software applications including the new Income Management Application Civica Pay. Collaborate with functional development delivery and security teams to implement and support new and existing solutions.

The ideal candidate should be a user-centric highly motivated individual with extensive experience in providing expert technical support and guidance to internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation performance and support of a variety of solutions in a fast-paced dynamic environment.

What we are about
As a Senior Application Support Engineer you will lead on current applications and collaborate with teams to implement upgrades and advanced solutions that meet business needs.

Birmingham City Council values teamwork creativity and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team members unique qualities and perspectives.

The Role

As a Senior Application Support Engineer you will lead on the current application portfolio ofa variety of applications such as Education and Waste Management. You willcollaborate with suppliers business representatives scheduling database and other teams to support advanced solutions that meet business requirements.

Key Responsibilities

• Technical Expertise:Ideally extensive hands-on experience and in-depth knowledge of Education Systems Library Services or Waste Management.
• Application Support: Lead on the implementation seamless support and operation of applications across multiple business areas such as leading on implementation of third party hosted solutions including interpreting business requirements to ensure correct set up of system parameters.
• Relationship Building:Develop and maintain excellent relationships with peers stakeholders within the business and suppliers.

About You

• Experience:Comprehensive experience in Revenues and Benefits service support and third party hosted solutions.
• Technical Skills:Strong IT skills with extensive hands-on experience in implementing troubleshooting and managing software applications.
• Communication:Excellent interpersonal and communication skills with the ability to build and maintain relationships at all levels.
• Additional Skills:Ability to work on own initiative and to lead develop and deliver work plans while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.

We will support you with

• An environment that values curiosity autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council

You must upload a CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification.If you do not attach your CV your application will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact:

Ref: BCC3218

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification:JD - Senior Application Support