Manager, Line Service (CLT)

Line Manager

The Company
Modern Aviation (the Company) is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator (FBO) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviations strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements.

Company Benefits

Employee Medical Insurance Basic Life Insurance Short-Term Disability Long-Term Disability Vacation and Sick Time Paid Holidays HSA Account Funding 401k Match

Other Available Benefits

Buy-up Medical Insurance Dental Vision Optional Life Insurance Flexible Spending Accounts Health Savings Account 401k

Primary Purpose of the position:
The Line Service Manager leads and oversees the entire team of Line Service Technicians for a specific Modern Aviation location. He or she must lead by example while coordinating scheduled and unscheduled events delegate tasks multitask and resolve problems. The Line Manager is responsible to assure the Line Service Team is highly productive delivering consistent customer service with the highest level of safety and making sure the team as well as facilities and equipment perform at their best at all times. To achieve this day to day tasks special projects and every Line Service Technicians responsibilities must be professionally managed at all times by the Line Service Manager who has earned the teams respect and support. The Line Service Manager must have excellent communication planning and coordination skills to motivate his/her team to reach set targets.

Essential Functions:

• Always challenging the status quo to build the best customer service product.
• Motivates the team of Line Service Technicians to reach their full potential and achieve set goals.
• Oversees and assists the Line Service Trainer in the training process to assure standards are upheld.
• Oversees all Fuel QC and the ordering of Jet / 100LL fuels.
• Mentors his/her Shift Leads to manage the daily operation during all shifts.
• Assures all Line Service Technicians adhere to company policy and SOPs as defined by the SMS and Operations Manual.
• Oversees the development and training of all Line Service personnel in organizational SOPs.
• Manages fiscal discipline to adhere to budgets for department expenses and labor costs.
• Must be able to carry out all duties of a Line Service Technician and assists his/her team when needed.
• Coordinates a schedule for Line Service Technicians to effectively meet the needs of the operation.
• Provides excellent customer service to members and transient aircraft crew and clients.
• Oversees and addresses any safety related issues involved with all ramp procedures.
• Promotes and maintains a positive image of Modern Aviation at all times to all personnel members volunteers vendors and the community.
• Assures a safe operation protecting customers staff and equipment from harm.
• Oversees IS-BAH/Safety Program and Committee to ensure SMS effectiveness and improve overall safety.
• Completes weekly reports as required and on time.
• Coordinates and completes special projects as they arise.
• Assures that all required duties and checklists of a shift are complied with.
• Resolves problems or issues by using judgment consistent with standards practices policies and procedures and makes recommendations to further improve the operation.
• Notifies the General Manager of any equipment malfunctions and/or damage as well as any accidents or incidents and ensures that an incident report is completed with recommendations and action taken to prevent future incidents or accidents.
• Performs any other duties that may be assigned.
• Applicant must possess a valid drivers license for a minimum of 3 years and have no more than 6 penalty points.

Qualifications Knowledge Skills and Abilities:

Qualifications: The key qualification factors for the Line Service Manager position are: Experience in a five star service environment managerial and leadership experience and proven performance. This individual must be highly energetic and driven to motivate his/her team.

Language Skills: Ability to read comprehend and explain documents such as safety rules operating and maintenance instructions and procedure manuals in English to effectively communicate both verbally and in written English. To include but not limited to aviation policies procedures rules and regulations.

Mathematical Skills: Ability to calculate figures and amounts such as discounts percentages area and volume and have the ability to apply concepts of basic math.

Reasoning Ability: Have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in writing orally by diagram or schedule format. Must be able to make decisions based on common sense judgment.

Reports to: Operations Manager

FLSA Status: This position is exempt.

Travel: This position requires minimal travel.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities.

While performing the duties of this job the employee is regularly required to stand or walk. The employee frequently will be required to use his hands to handle and feel and reach with hands and arms; climb or balance; stoop kneel crouch sit or crawl. The employee must regularly lift and/or move up to 75 pounds.

Work Environment: While performing the duties of this job the employee will frequently be exposed to wet and/or humid conditions. The employee may also be exposed to long periods of snow and/or cold temperatures. The employee may be exposed to long periods of extreme heat temperatures moving mechanical parts fumes or airborne particles toxic or caustic chemicals outside weather conditions risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other status protected under applicable federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Other Duties: Please note this job description is not designed to cover all activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Experience:

Manager