Technical Account Manager
Technical Account Manager
Posted on :
12-09-2025
Employer Active
1 Vacancy
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Job Description
Description
Exabeam is a leader in intelligence and automation that powers security operations for the worlds smartest companies. As a global cybersecurity innovator Exabeam provides industry-proven security-focused and flexible solutions for faster more accurate threat detection investigation and response (TDIR). Learn more at .
As a Technical Account Manager you will be responsible for working with new and existing clients to ensure that they are successful with Exabeam solutions. As part of the companys Customer Success organization you will work with our Professional Services and Customer Support Teams to ensure a clients journey from purchase to production is smooth and well managed. You will partner with the Customer Success Managers to ensure each customer is fully optimized on their existing deployed summary your job is to ensure that customers maximize the value of the Exabeam solution.
Overview
- Lead end-to-end solution implementations and deployments if needed.
- Conduct post-deployment validation and optimization ensuring solutions perform to expectation.
- Guide clients through security operations maturity assessment and roadmap development; drive them to progress on that roadmap over the course of the engagement
- Facilitate visibility into companys product roadmap to help educate and engage customers
- Provide clients with technical architecture recommendations for Exabeam solutions based on their identity and security needs
- Engage in the escalation and priority of support tickets created by clients in the program as needed
- Provide product demonstrations of Exabeam technologies
- Coordinate with other Exabeam teams including Support Engineering Product Management Training and Sales teams to ensure customer needs are being addressed and resolved
- Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
- Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
Required Skills
- Must have a minimum of 5 years enterprise customer-facing experience in a Customer Success Sales Engineering Support or Professional Services role
- Experience with SIEM or UEBA or SOAR solutions is desired
- Experience with Exabeam administration and analysis (not mandatory)
- Experience configuring tuning and performing in-depth analysis in Security and Security related tools
- Knowledgeable in security best practices including IAM encryption SSL certificates system hardening vulnerability management etc.
- Excellent troubleshooting skills
- Strong attention to detail
- Strong verbal and written communication skills
- Strong organizational skills
- Experience with SFDC or equivalent CRM systems
- Experience with Integration development and configuration
- Ability to manage proactive and reactive tasks effectively
- Proven track record in managing relationships with large enterprise clients
- Must be able to travel up to 25% of time
Highly desirable qualifications & experience:
- Experience with Windows and Linux operating systems
- CISSP or equivalent certification
- Bachelors Degree in Computer Science or equivalent experience
- Prior experience in highly regulated industry such as: banking defense energy or healthcare
- Prior experience with securing cloud-based technologies
Bring your Whole Self to Work!
Diversity equity and inclusion are at the core of who we are. AtExabeam we know that diverse perspectives spark innovation improve creativity and position our team for success. Creating a culture where all are welcomed valued and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race gender age religion sexual orientation identity or other personal factors.
Required Experience:
Manager
Employment Type
Full Time
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