Sales Manager-Japanese Speaker

At The Ritz-Carlton Nikko we are seeking Ladies and Gentlemen who will share the unique charm of our hotel where world-class luxury meets the timeless beauty of Japanese tradition with guests from around the globe while creating the most memorable experiences possible.

We welcome individuals who embody the hospitality and professionalism befitting the Ritz-Carlton brand and who can demonstrate exceptional communication skills to meet the diverse needs of both domestic and international guests.

ザリッツカールトン日光では世界基準のラグジュアリーと日本の伝統美が融合した唯一無二の空間でホテルの魅力を国内外へ発信しお客様の体験価値を最大化する紳士淑女を募集します

ザリッツカールトンブランドにふさわしいホスピタリティとプロフェッショナリズムを持ち国内外の多様なニーズに応えるコミュニケーション力を発揮できる方を歓迎します

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

Education and Experience

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

Identifies new business to achieve personal and location revenue goals.

Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the location based on market conditions and location needs.

Gains understanding of the locations primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution.

Providing Exceptional Customer Service

Supports the companys service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the companys customer service standards.

Provides excellent customer service consistent with the daily service basics of the company.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

職務概要

このポジションではホテルの営業活動をリードし積極的に新しいビジネスチャンスを開拓していただきます
お客様へのサービスがスムーズに提供されるよう社内での業務引継ぎを的確かつ迅速に行うことも重要な役割です

また日々の営業活動を通じてお客様との信頼関係を長期的に築き上げることを目指します
その結果としてチームとしての営業目標はもちろんご自身の目標達成にもつなげていただきます

学歴職務経験

• 大学にて経営学マーケティングホテルレストラン経営または関連分野の2年制学位を取得し営業マーケティングまたは関連分野で3年以上の実務経験を有すること
  または
• 大学にて経営学マーケティングホテルレストラン経営または関連分野の4年制学位を取得し営業マーケティングまたは関連分野で1年以上の実務経験を有すること

主な業務内容

営業機会をつくるための関係づくり

• 外部パートナーと連携し効率的で効果的な営業活動を行います
• 既存新規のお客様との関係を深め将来の予約や利用につなげます営業訪問接待展示会FAMツアーなど
• 地域社会とのつながりを広げ新たなお客様との接点を増やします
• 社内外の関係者と良好な関係を築き信頼関係を発展させます
• イベントチームへのスムーズな引継ぎを行いサービスの質を確保します

営業活動のサポート

• チームと一緒に営業訪問を行い新規顧客獲得や商談成立を目指します
• 提案書契約書の作成やお客様対応など受注後の実務をサポートします

市場分析と売上アップ

• 新しいビジネスチャンスを開拓し個人拠点の売上目標達成に貢献します
• 競合状況や市場動向を把握し自社に有利な営業戦略を考えます
• 市場環境や施設のニーズに合わせて最適な提案を行います
• お客様のニーズや課題を理解し最適なソリューションを提供します

カスタマーサービスの提供

• 常に高品質なサービスを心がけお客様に満足いただける体験を提供します
• お客様との信頼関係を深めリピーターや新規利用につなげます
• サービス基準を守り日常業務の中で安定したサービスを提供します
• ゲスト対応では模範となり積極的にフィードバックを収集します