Technical Content Supervisor

Compensation Band: 5

Compensation Range: $78629.00 - $98286.50 per year

Your expertise shapes our business

At the CWB Group we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and most importantly from each other. When you join the CWB Group you become part of a diverse and inclusive tight-knit team passionate about making a global impact.

Our commitment to Diversity Equity and Inclusion (DEI)

The CWB Group believes that diversity and inclusion among our employees is critical to our success and we seek to recruit develop and retain the most talented employees from a diverse candidate pool.

Work with us and achieve your career goals

For almost 75 years our employees have been the backbone of our business driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities tools and resources to reach their goals.

What to expect:

The Technical Content Supervisor oversees the design and development of learning materials across various products ensuring alignment with instructional standards and adult learning principles. They manage a team of Subject Matter Experts Instructional Designers and Technical Writers guiding curriculum development and maintaining quality assurance. This role also includes project leadership staff development and collaboration with internal and external stakeholders to support educational initiatives.

This includes:

Instructional Design

• Develop instructional design documents outlining learning requirements
• Collaborate with the Learning Development Manager to shape project SOWs
• Ensure that instructional materials align with adult learning principles and industry standards
• Maintain quality assurance processes through internal reviews and stakeholder validation.
• Guide curriculum development for welding skilled trades and related industries
• Maintain up-to-date knowledge of current instructional design practices and adult learning concepts
• Provide guidance to technical writers instructional designers and SMEs on industry best practices and adult learner methodologies

Project Management

• Ensure education products meet established KPIs
• Coordinate and lead client meetings as required
• Collaborate with the Creative Supervisor to define project milestones and deadlines
• Prioritize tasks to align with deadlines and the annual project priorities
• Utilize project management tools to monitor and document progress
• Liaise effectively with the Learning Development supervisors
• Lead instructional design initiatives across projects
• Anticipate and resolve project challenges proactively
• Deliver timely status updates to the Learning Development Manager
• Approve course content before advancing to the next development stage
• Actively participate in team meetings

Managing Staff

• Conduct performance management evaluation of employees and develop ongoing improvement plans
• Ensure individual employee competency (interest and ability) in the delivery of multiple products and services through the development and implementation of individual development plans
• Set challenging goals at the individual and team level fostering the execution of individual action plans and teamwork plans
• Monitor individual and team progress towards goals objectives and business plans and communicates ongoing progress checks for variances and takes corrective actions as necessary
• Recognize employees for the achievement of action plans and development plans and the execution of job responsibilities

Other duties as assigned

This job may require additional responsibilities and duties as assigned by CWB.

In this position you will report to the Manager Learning and Development and will work out of their home office travel will be required from time to time. CWB has adopted a remote-first working model where employees will work from their home office servicing the client within their specified areas either remotely or in person. We are embracing radical flexibility where employees are encouraged to work a schedule that works best for them their team and their clients.

What you bring to the table:

• One of the following is required- Undergraduate degree in Education Or Undergraduate degree with Certificate in Instructional Design Or Welding or Skilled Trade Qualification with Certificate in Instructional Design.

• 2 years in a Senior Instructional Design role

• 2 years leading project teams

• Remote team leadership

• Strong communication and interpersonal skills with the ability to build partnerships and manage multiple priorities.
• Self-motivated detail-oriented and comfortable working in a fast-paced dynamic environment.

• Excellent written oral and interpersonal communication skills

• Experience using D2L Brightspace (or other LMS) Microsoft Office Teams and SharePoint

• Working knowledge of adult learning principles such as: ADDIE DACUM backward design

• Proven analytical and problem-solving abilities

• Ability to manage multiple projects/deliverables simultaneously
• Ability to translate complex technical content into clear engaging instructional materials
• Familiarity with welding or other similar trades

ADDITIONAL REQUIREMENTS

• This is a remote work from home position.
• Travel might be required from time to time.

The following qualifications are considered assets:

• Masters degree in Education
• Masters degree in Instructional Design
• Undergraduate degree with 2-year Diploma in Instructional Design
• 5 years in a Senior Instructional Design role
• 2-5 years in a leadership or supervisory role

• Project Management Certificate (CAPM) Or A recognized course for project management for Instructional Design

• Experience developing training standards curriculum or educational materials for welding or other skilled trades

• Fundamental knowledge of Articulate 360

Accommodation:

• The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation please notify us when applying and we will work with you to meet your needs. We welcome applications from all qualified individuals; however only those under consideration will be contacted. Apply today!

Note: CWB does not presently use Artificial Intelligence (AI) in our recruitment and selection processes.

Required Experience:

Manager