Resident Relations Supervisor

Union: Non-Union
Number of Vacancies: 1
Site: Princess Margaret Cancer Centre Lodge
Department: PM Lodge 
Reports to: PM Lodge Manager
Hours: 37.5 hours per week
Shifts: Days
Status: Permanent Full-Time
Closing Date: November 28 2025

Position Summary

The Princess Margaret Cancer Centre Lodge provides a home-away-from-home accommodation for cancer patients who are receiving treatment at Princess Margaret Cancer Centre or Sunnybrook Odette Cancer Centre. As an integral part of the Princess Margaret Lodge the primary responsibilities of the Resident Relations Supervisor include: supervising all operations of the Lodge; managing resident relations admission criteria/bookings resident check-in and check-out etc.; aligning with Princess Margaret Cancer Centre Corporate Standards and Priorities ensuring all rules and corporate policies are implemented; performing cross-functional and/or other duties consistent with the job classification as assigned or requested. This is an on-site role.

Duties

• Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations including providing direct supervision to lower classified clerical position(s)
• Collaborate with other disciplines to support Lodge operations
• Oversees incoming accommodation reservations callbacks and general inbox and assigns work as needed to team members 
• Promotes internal and external awareness within UHN and Sunnybrook about Lodge operations and services including on site tours and off-site meetings
• Completes daily shift handovers and creates tracking reports (i.e. occupancy exceptions etc.)
• Administering and monitoring billing procedures and budgeting records including reimbursements
• Oversees staff schedules including the completion of payroll
• Providing support organizing and running team meetings and events including office huddles 
• Maintaining and modifying confidential medical and personal information
• Prepares Month End and relevant Financial Reports including data analytics for mandatory OH reporting
• Ensuring all residents are complying with Lodge policies and procedures
• Performing cross-functional responsibilities as assigned including Lodge management coverage
• Performing other duties consistent with the job classification as required

Qualifications :

• At minimum completion of a 3-year community college program in Hotel Management Business Administration or in related field with experience in hospitality or recognized equivalent required
• At minimum Over 3 years up to and including 4 years of practical and related experience and/or on-the-job training required
• At minimum 1 year of supervisory/management experience)
• Previous on the job computer/word-processing database and spreadsheet software experience in a Microsoft Office Environment preferred
• EPIC and Room Master experience an asset
• Must possess excellent organizational skills problem-solving skills and attention to detail
• Ability to direct and oversee multiple tasks simultaneously
• Must possess strong verbal and written communication skills
• Ability to work independently and as a team player in a fast-paced environment
• Experience working in a health care environment preferred

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time