Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science our Mission being: to enable our customers to make the world healthier cleaner and safer. Our global team of more than 120000 colleagues delivers an outstanding combination of innovative technologies purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity Intensity Innovation and Involvement with Diversity and Inclusion standing alongside our 4Is. Our Values are not just what we do but are who we are! These are woven into the fabric of our culture and are key to the success of our organization. We work together to accelerate research solve scientific challenges drive technological innovation and support patients in need.
Position Summary:
You will provide outstanding support to our customers and clients primarily through placing and reviewing orders and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while supporting business development and growth in sales.
Job Title: Customer Care Representative
Job Location: Bush Road Albany
Reports to: Customer Care Team Leader
Key Responsibilities:
- Deliver and maintain unparalleled service working with all departments to accelerate the customer experience.
- Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
- Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
- Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
- Proactive communication of key opportunities sensitivities or issues internally including forwarding leads to sales for qualification
- Communicate successfully with customers and employees working together for outstanding results.
- Think on your feet and be prepared to use your initiative to find solutions.
- Ensure compliance with processes around regulated activities.
- Follow the companys quality systems ISO 9001 and operating procedures.
- Maintain a professional and positive demeanor whilst being committed to the values of Integrity Intensity Innovation and Involvement
- Involvement to identify and define problem areas for improvement.
- Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
Skills and Experience:
- Minimum of 1 year in a dedicated customer service role
- Excellent digital literacy the ability to learn new concepts and packages as required.
- Ability to remain professional and composed when presented with complicated circumstances.
- Strong results focus and with attention to detail.
- Excellent interpersonal and communication skills with ability to build to achieve results.
- Outstanding organisational skills and the ability to effectively prioritise tasks.
- Be able to work effectively (and in good humor) in a fast-paced environment ensuring all tasks are performed to completion and on time.
- A great teammate who interacts well with all internal customers
- Intermediate level competence in Microsoft Office Suite applications Excel Work and Outlook. Experience with or other CRM would be useful.
- A related tertiary qualification or experience in the medical scientific or commercial business arena would also be useful.
Additional Information:
- Some public holiday and out of hours work may be requested.
- Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate based on race colour religion gender sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Join us and youll discover meaningful work that positively impacts on a global scale helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment ensuring our food is safe or helping find cures for cancer.. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals. #StartYourStory at Thermo Fisher Scientific
Required Experience:
Unclear Seniority
Employment Type
Full-Time
