GA - DBHDD - IT Technical Support Specialist
GA - DBHDD - IT Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state business and economic development public safety Learning law justice health education Corrections transportation IT Social Services and culture. It also supplies information on government services and current job openings.
Job Title: GA - DBHDD - IT Technical Support Specialist
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
- This support person will oversee IT systems and assets assist with upgrades and fixes and provide training and support as needed.
- The ideal candidate will have extensive knowledge of computer hardware and software network maintenance and industry trends to keep us on the cutting edge.
- Engaging with employees throughout the company the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
- Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
- Handle business-critical IT tasks and system improvements Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies hardware and software
- Serve as the subject-matter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.
- Install configure and support workstation software hardware printers and phones
- Analyze staff needs identify vulnerabilities and boost efficiency and accuracy
- Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware and provide technical support when needed
- Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
- Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
- Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
- History of working in an Active Directory domain environment
- Proficient at software installs and troubleshooting
- Some networking knowledge along with the ability to troubleshoot network issues from the command line.
Employment Type
Full-time
