Operations Production Associate, Cash Monitoring & Support (Hybrid)
Operations Production Associate, Cash Monitoring & Support (Hybrid)
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Job Description
As an associate on the Cash Monitoring and Support team you will be responsible for researching and understanding cash transactions policies procedures and operations for ATMs. You will be collaborating with peers and leadership to support the value chain to ensure optimal cash levels and performance of the forecasting tools. As a member of this team you will also provide immediate support during unscheduled events such as weather to ensure continuity in cash flow. This role will also require in-depth analysis of cash trends and outliers to ensure uninterrupted cash availability to our customers.
Job Level: Associate (Non-Exempt)
Responsibilities of this role may include:
Have an understanding of cash transactions as it relates to ATMs
Utilize analytical tools and proprietary software including spreadsheets & databases to establish and maintain proper cash levels
Identify cash load or schedule opportunities
Partner with Vault vendors and ATM stakeholders to seek continuous improvements
Produce reports graphs and analysis illustrating trends and variances
Analyze and report trends outages outliers and shifts in cash/schedule needs
Analyze and identify schedule updates needed due to holidays
Provide support with recovery efforts due to unplanned events (i.e. Weather)
Provide support and/or take lead on process improvement projects & updating documentation
Gather and present monthly team metrics and provide reports to leadership that identifies trends performance cash position and areas of improvement
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 3 years experience working in the Financial Industry
At least 1 year experience using Google Suite or Microsoft Office
Preferred Qualifications:
Bachelors Degree or Military experience
Process certifications (i.e. LEAN Six Sigma Business Process Management)
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $71200 - $81300 for Ops Prod AssociateCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
IC
Employment Type
Full-Time
