Husqvarna Group is searching for a strategic and customer-centric leader to join us as Senior Manager Customer Experience reporting directly to the VP AI Adoption & Customer this pivotal role you will lead the development governance and execution of customer journey strategies and Voice of the Customer (VoC) programs ensuring that every interaction reflects our commitment to innovation quality and customer satisfaction.

About the Role

As Senior Manager Customer Experience you will be responsible for shaping and optimizing customer journeys across Husqvarna Group. Youll collaborate cross-functionally to ensure that customer insights drive meaningful improvements in our products services and operations.

You will also lead the global VoC program act as Product Owner for CX platforms and ensure that customer experience metrics are designed implemented and continuously refined to measure success and identify improvement areas.

Key responsibilities include:

• Voice of the Customer (VoC) Leadership: Lead and evolve the global VoC program ensuring customer feedback is systematically captured analyzed and embedded in decision-making. Translate insights into tangible actions and improvements.

• CX Metrics & Analytics: Drive the development and refinement of CX metrics (NPS CES CSAT as well as Voice of Analytics) and design new KPIs that reflect both customer outcomes and business value. Combine qualitative and quantitative insights to understand satisfaction and churn drivers.

• Product Ownership of CX Platforms: Act as Product Owner for CX/VoC systems post-implementation ensuring adoption continuous improvement and maximum value delivery.

• Benchmarking & Innovation: Continuously evaluate emerging CX measures and best practices to keep the organizations metrics relevant and forward-looking.

• Reporting & Storytelling: Deliver clear actionable reporting and insights to leadership and key functions. Engage stakeholders through compelling storytelling and data visualization.

• Cross-Functional Collaboration: Act as a bridge between customer insights towards all business units and product development in Forest & Garden division (Sales Marketing Operations After Sales Product Development). Represent the customer perspective in senior decision-making forums.

• Strategic ability: Prioritize what customer metrics and data to enable and refine based on strategic company bets. Ability to shape future experiences and carry out future back planning of what needs to be done year by year.

Location: This position is based in Stockholm Hlsingegatan (HQ). We offer a hybrid work model with 23 days per week in the office.

About You

Were looking for a strategic leader with a passion for customer experience and analytics and a track record of driving cross-functional initiatives in complex global environments. You combine analytical rigor with interest in customer insight to deliver measurable business impact.

You influence across teams - from product and marketing to IT and operations - and excel at turning insights into action. You balance long-term vision with short-term execution and thrive on improving both customer satisfaction and business performance.

You bring:

• A university degree in Business Engineering Marketing or a related field.

• Strong analytical and data storytelling skills.

• Proven expertise in working with insights and data preferably within VoC programs and CX measurement frameworks and measures (e.g. NPS CES customer lifetime value).

• Strong leadership and stakeholder engagement and alignement skills.

• Curiosity business acumen and a customer-first mindset.

• Demonstrated ability to act as Product Owner for digital platforms.

• Excellent communication reporting and storytelling skills.

• Fluency in English (written and spoken); Swedish is a plus.

Your Application

Does this sound like you Please submit your application in English as soon as possible as we review applications on an ongoing basis. We do not accept applications via e-mail due to GDPR regulations.

For more information about the position or the recruitment process please contact Johan Odelfelt Talent Acquisition Partner at

Why Husqvarna

We believe that business is ultimately about people. As a team we win and grow together. Our culture is built on bold ideas strong commitment and a shared purposecreating an environment where innovation thrives people grow and every contribution matters.

Our culture is built on three core themes:

• Bold: We push boundaries embrace challenges and explore new possibilities.

• Dedicated: We put in the hard work bring passion and resilience to every challenge.

• Care: We support each other consider the impact of our actions and strive to make a lasting difference.

If youre looking for a place where your ideas are valued your growth is supported and your work makes a real impact - wed love to hear from you.

Last date to apply: