Logistics & Customer Service Manager

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

ORDER TO CASH PROCESS FOR FINISHED GOODS & VISIBILITY ITEMS

Control and develop procedures in terms of managing orders credit notes penalties and trade allowance.
Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
Maximize customer fulfillment. Never Out of Stocks.

LOGISTICS & QUALITY RELATED ACTIVITIES

3PL Management and keep in permanent contact with all service providers in terms of SLAs contractual obligations and KPIs. Alignment with Purchasing for supplier compliance.
Responsible for budget planning efficient use of the budget and monitoring costs related to the activities for the downstream supply chain. Implement cost saving programs together with the Procurement Specialist and National Operations Manager.
Initiative prepare and manage logistics tenders and benchmark activities in collaboration with the Procurement Specialist.
Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.
Ensure accuracy of stocks and product age with regular stock reconciliations.
Responsible for Pallet management.
Overall support in addressing new requirements related to quality certificates / audits.
Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures humidity warning & blocking guidelines .)
Coordinate complaint management as per Red Bull HQ Quality guidelines.

PROCESSES SYSTEMS & PROJECTS

Make sure to deliver month-end / Year-end processing.
Support in providing required documentation and reporting during Internal and External Audits (Inventories Orders Invoices ).
Maintain Systems and Database integrity.
Document and updated of local processes.
Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
Run improvements projects such as EDI implementations and order automation.
Apply professional Project management.

TEAM MANAGEMENT

Direct management of the day to day running of the logistic and customer service team dealing with any logistics and customer service queries in a timely and professional manner.
Ensure that Customer Service organization is in line with objectives propose and implement changes.
General administration of the team through team leadership and being able as well to stand in for all team roles if required.
Set up of target setting and review of performance.
Create a team spirit and a positive working atmosphere.
Ensure proper development plans for all the team members and nurture for succession preparation.

Qualifications :

Minimum 5 years of experience in logistics supply chain or related fields with proven leadership skills.
Strong knowledge of the logistics market and experience managing logistics providers.
Self-motivated leader with the ability to drive team performance and foster individual growth.
Excellent negotiation and project management skills balancing a big-picture perspective with attention to detail.
Process-oriented and experienced in change management and continuous improvement projects.
Strong team player with exceptional communication interpersonal and relationship-building skills.
Solution-focused quality-driven and service-oriented with an entrepreneurial mindset.
Proven analytical skills capable of delivering valuable insights from multiple data sources.
Proficient in MS Office (Excel Word PowerPoint); knowledge of Access SAP R/3 SAP APO and BI is a plus.
Proficient in spoken and written English & Swedish.

Additional Information :

Red Bull Sweden AB is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion.

Remote Work :

Employment Type :

Full-time

ORDER TO CASH PROCESS FOR FINISHED GOODS & VISIBILITY ITEMSControl and develop procedures in terms of managing orders credit notes penalties and trade allowance.Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.Maximize customer fulfill...

ORDER TO CASH PROCESS FOR FINISHED GOODS & VISIBILITY ITEMS

Control and develop procedures in terms of managing orders credit notes penalties and trade allowance.
Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
Maximize customer fulfillment. Never Out of Stocks.

LOGISTICS & QUALITY RELATED ACTIVITIES

3PL Management and keep in permanent contact with all service providers in terms of SLAs contractual obligations and KPIs. Alignment with Purchasing for supplier compliance.
Responsible for budget planning efficient use of the budget and monitoring costs related to the activities for the downstream supply chain. Implement cost saving programs together with the Procurement Specialist and National Operations Manager.
Initiative prepare and manage logistics tenders and benchmark activities in collaboration with the Procurement Specialist.
Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.
Ensure accuracy of stocks and product age with regular stock reconciliations.
Responsible for Pallet management.
Overall support in addressing new requirements related to quality certificates / audits.
Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures humidity warning & blocking guidelines .)
Coordinate complaint management as per Red Bull HQ Quality guidelines.

PROCESSES SYSTEMS & PROJECTS

Make sure to deliver month-end / Year-end processing.
Support in providing required documentation and reporting during Internal and External Audits (Inventories Orders Invoices ).
Maintain Systems and Database integrity.
Document and updated of local processes.
Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
Run improvements projects such as EDI implementations and order automation.
Apply professional Project management.

TEAM MANAGEMENT

Direct management of the day to day running of the logistic and customer service team dealing with any logistics and customer service queries in a timely and professional manner.
Ensure that Customer Service organization is in line with objectives propose and implement changes.
General administration of the team through team leadership and being able as well to stand in for all team roles if required.
Set up of target setting and review of performance.
Create a team spirit and a positive working atmosphere.
Ensure proper development plans for all the team members and nurture for succession preparation.

Qualifications :

Minimum 5 years of experience in logistics supply chain or related fields with proven leadership skills.
Strong knowledge of the logistics market and experience managing logistics providers.
Self-motivated leader with the ability to drive team performance and foster individual growth.
Excellent negotiation and project management skills balancing a big-picture perspective with attention to detail.
Process-oriented and experienced in change management and continuous improvement projects.
Strong team player with exceptional communication interpersonal and relationship-building skills.
Solution-focused quality-driven and service-oriented with an entrepreneurial mindset.
Proven analytical skills capable of delivering valuable insights from multiple data sources.
Proficient in MS Office (Excel Word PowerPoint); knowledge of Access SAP R/3 SAP APO and BI is a plus.
Proficient in spoken and written English & Swedish.

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Shipping & Receiving
Inventory Control
Data Entry
AS400
Transportation Management Systems
EDI
Microsoft Outlook
Warehouse Experience
Office Experience
Dispatching
Microsoft Excel
Logistics

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Red Bull

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