Associate Director - Patient Access
Associate Director - Patient Access
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Roles and Responsibilities
Oversight of Inbound Voice Operations dealing with patient contact including balanced resolution educating patients financial liability identifying and fixing barriers within R1 billing processes and providing the highest level of customer service
Leads 350 to 700 FTEs under their span with 7-12 Delivery Leaders (7M 6M 5M)
Delivering performance results at or above other KPI targets (Productivity Quality Compliance CSAT Access to Care) across the business lines on a consistent basis
Work collaboratively and in partnership with a broad spectrum of business partners to ensure flawless execution of business processes and to aid in service delivery
Developing and maintaining succession/growth plans for key personnel; invests in developing key people leaders for higher levels of responsibility
Regular reporting & analysis of KPIs
Ensuring all compliance requirements are maintained across area of responsibility
Implements business operation and service solutions utilizing the continuous improvement process
Understands P&L targets ensuring financial and operational targets are met for assigned areas of responsibility
Skills and Competencies
People Management
Strategic Management
Client/Stakeholder Management
Decision Making
Planning and Forecasting (WFM)
Process Improvement
High Level Project Management
Qualifications:
Bachelors degree in management or a related field preferred
3 to 5 years of experience in a Leadership/Associate Director level role preferably in a healthcare or call center environment
Proven track record in managing large teams and operations.
Ability to develop and implement strategies that align with organizational goals.
Strong leadership skills to mentor and develop managers and staff.
Understanding forecasting and financial management related to service delivery.
Proficiency in project management methodologies and tools.
Knowledge of best practices in process optimization quality assurance workforce management and performance metrics.
Proven ability to navigate multiple priorities at once including stakeholders and clients
Strong and proactive management of key client relationships and understanding client needs to ensure service excellence.
Required Experience:
Director
Employment Type
Full-Time
