Service Sales Support - Heating & Refrigeration

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

GEA is one of the worlds largest systems suppliers for the food beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology components and comprehensive services. Used across diverse industries they enhance the sustainability and efficiency of production processes globally.

Would you like to be part of our Team

Join our Heating & Refrigeration Team in Colombia and support us as a Service Sales Support.

Responsibilities / Tasks

Manage and respond to customer inquiries and/or requests.
Manage customer purchase orders in ERP (Enterprise Resource Planning) systems and novelties.
Prepare offers based on customer needs.
Record daily activities in the CRM (Customer Relationship Management) system.
Record daily activities in the customer relationship management (CRM) system.
Interact with internal and external customers via phone email or in-person meetings.
Proactively follow up on open offers orders warranties and support wit invoicing and backlog.

Your Profile / Qualifications

Bachelors degree preferably in an engineering discipline (electronic mechanical etc.)
3 to 5 years of experience in after-sales or service departments.
Proficiency in ERP systems.
Proficiency in Microsoft Excel.
Advanced knowledge of SAP.
Have industrial refrigeration knowledge about the full refrigeration cycle.
Experience in working with ammonia (CO2) and F-gasses.
Sales of: Spare part Service contracts (SLAs) Field Service (preventive corrective and predictive) and Retrofit projects.
The Service Sales engineer must be able to advice customers what service must be done to the refrigeration installation.
Required languages: English B2.
Excellent communicator written and verbal able to work with individuals (internal and external) across a wide range of levels functions brands and cultures.
Prioritizes customer needs establishes effective relationships with customers as well as internal stakeholders.
The ability to exert influence on his / her customers by conviction persuasion and negotiation.
Can implement delegated tasks effectively whilst maintaining involvement and responsibility for outcomes.
The ability to gain high levels of trust from customers and to predict customer and competitor actions.
Familiarity with GEA service offerings and local market requirements of different customer groups.

Did we spark your interest
Then please click apply above to access our guided application process.

Responsibilities / Tasks

Manage and respond to customer inquiries and/or requests.
Manage customer purchase orders in ERP (Enterprise Resource Planning) systems and novelties.
Prepare offers based on customer needs.
Record daily activities in the CRM (Customer Relationship Management) system.
Record daily activities in the customer relationship management (CRM) system.
Interact with internal and external customers via phone email or in-person meetings.
Proactively follow up on open offers orders warranties and support wit invoicing and backlog.

Your Profile / Qualifications

Bachelors degree preferably in an engineering discipline (electronic mechanical etc.)
3 to 5 years of experience in after-sales or service departments.
Proficiency in ERP systems.
Proficiency in Microsoft Excel.
Advanced knowledge of SAP.
Have industrial refrigeration knowledge about the full refrigeration cycle.
Experience in working with ammonia (CO2) and F-gasses.
Sales of: Spare part Service contracts (SLAs) Field Service (preventive corrective and predictive) and Retrofit projects.
The Service Sales engineer must be able to advice customers what service must be done to the refrigeration installation.
Required languages: English B2.
Excellent communicator written and verbal able to work with individuals (internal and external) across a wide range of levels functions brands and cultures.
Prioritizes customer needs establishes effective relationships with customers as well as internal stakeholders.
The ability to exert influence on his / her customers by conviction persuasion and negotiation.
Can implement delegated tasks effectively whilst maintaining involvement and responsibility for outcomes.
The ability to gain high levels of trust from customers and to predict customer and competitor actions.
Familiarity with GEA service offerings and local market requirements of different customer groups.

Did we spark your interest
Then please click apply above to access our guided application process.

Key Skills

MAC
Active Directory
Service Support
End user
Access Points
trouble tickets
OS
Linux
Project Management
Service Management
Service Quality
Setup
Service Desk
hardware
Software Applications

Apply Now

About Company

GEA

Established in 2010, Global Pageant is an ISO 9001, ISO14001 & ISO 45001 certified and ISO IEC 17020 accredited, professional third-party inspection & testing company headquartered in Dubai UAE. We are a corporate partner of the American Society for Non-destructive Testing (AS ... View more

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