Customer Delivery Manager
Customer Delivery Manager
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Job Description
Who Are We
Looking for a job that makes a real difference in our world today and one that youll be proud of when you look back in 20 30 or 40 years This is it. Clean Power Research is advancing the energy transformation through cloud software that informs streamlines and values energy-related decisions and processes for utilities energy professionals and consumers.
Were a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. Were focused on expanding our market reach and impact with new software technologies that help solve the energy industrys hardest problems.
At Clean Power Research every employee has a seat at the table and an important role.
Why Work Here
Go from building solutions to being part ofthesolution
Join a growing team of software and energy veterans from companies like Microsoft Amazon Google Oracle General Electric and Pacific Gas & Electric
Bring your passion and ideas to the table
Use your creativity to solve hard problems and make tough decisions
Work in a start-up like environment coupled with the stability and customer base of an established profitable company
Realize work-life balance; we like to see our families friends and pets at night!
Join a growing company that expects you to grow with us and invests in your growth
Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision paid vacation paid holidays a bonus plan and 401(k) plan with matching.
What Youll Be Doing as a Customer Delivery Manager
Clean Power Research is seeking a detail-oriented Customer Delivery Manager to join our Customer Success team supporting the implementation of our Software as a Service (SaaS) products across our growing customer base.
The Customer Delivery Manager t is an individual contributor responsible for onboarding utility customers to one or more of our utility industry products: PowerClerk our workflow automation platform; WattPlan our customer engagement platform; and FleetView our Distributed Energy Resource (DER) insights platform. Our customers have an increasing range of use cases and scenarios and look to use our Customer Success team members for implementation excellence and training as they adopt our tools.
The Customer Delivery Manager is a self-driven professional with strong follow-through and the ability to design and manage business workflows that solve customer challenges through web and API-based platforms. This role leads solution implementation manages customer expectations and supports feature expansion.
Individuals in this position also contribute to identifying new use cases and work cross-functionally with Sales Business Development Marketing and Engineering to support SaaS adoption and revenue growth. This is a high-impact role with strong potential for long-term growth in a dynamic global market.
Duties and Responsibilities
Product Expertise & Implementation
- Become a subject matter expert in implementing programs on PowerClerk Clean Power Researchs flagship software service used by more than 80 utilities in three countries
- Lead the configuration and implementation of SaaS solutions including workflows forms data mappings business rules AI prompts formulas roles permissions and environment setup (test and production)
- Design and manage solutions that address customer integration needs through web and API interfaces
- Clearly articulate the business and technical values of Clean Power Researchs software products to customers and partnersboth in meetings and occasionally at industry events or trade shows
Project Management & Delivery
- Conduct project kick-off meetings to align on scope expectations and required inputs
- Manage project scope schedule and deliverables from contract signing through launch coordinating with internal and external stakeholders
- Facilitate regular working sessions status updates and tailored training (on-site or virtual) for diverse audiences
- Collaborate with Account Managers and Executives on budget and cost tracking
- Secure other supporting Clean Power Research resources as required to meet and exceed deliverables along the project timeline (e.g. engineering resources for customer-funded custom features)
- Contribute to continuous improvement of delivery processes and quality standards
Customer Support
- Elevate the voice of the customer in product planning sales and marketing conversations
- Respond to and escalate support tickets from customers on a rotational basis
- Create and deliver support materials (e.g. how-to videos documentation) to streamline knowledge transfer for internal teams and customers
Cross-Functional Collaboration & Growth
- Support Sales and Business Development with product demonstrations and proposal input
- Help identify new use cases triage feature requests and contribute to revenue growth through close collaboration with internal teams
Who You Are
- 5 years of experience in a related field such as a SaaS business or energy/utility industry
- BA/BS degree in a business technical or scientific field is preferred; equivalent qualifications acquired through significant industry-specific work experience may be considered in place of a degree
- Experience configuring and launching SaaS (cloud) software within an enterprise or for a medium to large consultancy
- Excellent written and verbal English communication skills
- Experience managing projects and optimizing business processes with exposure to utility workflows such as interconnection distribution planning forecasting and reporting considered a strong plus
- Deep organizational skills with the ability to manage multiple tasks maintain high attention to detail and ensure data input accuracy
- Analytical mindset with excellent problem-solving multitasking and patiencecritical for success in a dynamic environment
- Proficiency with Adobe PDF Microsoft Office and 365 tools including MS Excel MS Word and comfort working with virtual whiteboarding tools such as Mural
- Desire to leverage AI tools to automate research support content development and editing
- Genuine passion for clean energy technology and the transformative potential of software
Travel: up to 5% may be required; most work is performed remotely however occasional travel to customer sites for kick-offs launches and turn-overs and to represent Clean Power research at trade shows is necessary
Pay Range & Benefits
- Base Salary Range: $80000 to $110000 annual depending on experience
- Benefits: performance-based bonus company equity plan
- Additional Benefits: Paid PTO Sick Time Holidays Medical/Dental/Vision/Life and Disability Insurance 401K Paternity and Maternity Leave Commuter Benefits
How To Apply
Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions we regret that we can only respond to candidates who meet our requirements.
Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
The companys employment decisions are based on merit competence performance and business needs.
Clean Power Research is located in Bellevue WA (Greater Seattle Area).
Visit Clean Power Research Careers for more information.
Required Experience:
Manager
Employment Type
Full-Time
