Financial Mentor Manager

Christians Against Poverty New Zealand

Job Location:

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Client Services

Job Summary

About the role

Christians Against Poverty (CAP) is looking for an experienced Financial Mentor Manager to lead CAPs Financial Mentoring team through a pivotal season of growth and transformation as we deliver our new Debt Help services.

Reporting directly to the Head of Client Services this role offers an exciting opportunity for someone with exceptional leadership skills to foster a culture of collaboration continuous learning and innovation.

In this role youll be responsible for overseeing the day-to-day operations of a team of 10 Financial Mentors. Youll ensure our debt help service is delivered with excellence and that the systems supporting the team run smoothly. Through strong operational oversight and people leadership youll empower the team to provide client-centred support that reflects best practice and CAPs values.

If you enjoy a fast-paced environment leading during seasons of ambiguity and change and love a challenge we would love to hear from you.

Key areas of responsibility include:

Provide strategic oversight direction and leadership for CAPs Debt Help Service
Lead manage and support the professional development of the Financial Mentoring team including strengthening the financial competency and sign off process for the team
Provide coaching and support to the Financial Mentoring team to resolve complex client issues
Ensure effective management of team workflow effectiveness and casework distribution
Ensure documentation and effectiveness of service delivery processes
Ensure improvements are implemented in response to CAPs strategic plan feedback from the Lived Experience Advisory Group and insights gained through client and creditor complaints
Identify insights trends and provide recommendations to improve CAPs services
Build maintain and strengthen relationships with internal and external stakeholders

About you

You are a qualified Financial Mentor and Financial Mentor Supervisor excited to bring your professionalism and expertise to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are an influential leader who challenges yourself and others. You dont opt to take a path of least resistance. Instead you leverage your skills and expertise to do what is right for the Kaupapa and the people youre serving.

You are ready to undertake a journey not only committed to your own professional and personal transformation but you are deeply invested in enabling transformation in others.

Youll also bring relevant experience for the role:

A strong personal alignment with the foundational Christian philosophy organisational identity culture and values of CAP
3 years proven experience in a similar role
2 years proven experience working in a client-centered service delivery
Expert knowledge in consumer finance legislation
Proven experience as a certified Financial Mentor and supervisor
Strong leadership coaching and negotiating skills
Familiarity with financial institutions systems and practices in Aotearoa
Excellent relationship building and people skills

Please refer to the Job Description for a detailed outline of the role as well as the skills abilities and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of Ending money chaos in Aotearoa.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 150 local churches from Kaitaia to Dunedin CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values:mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at of the benefits of working at CAP

Youll be joining an organisation with recognised expertise in the sector committed to constant learning and development so we can consistently give our best to people we serve.
Thrive in a flexible environment that puts priority on connection growth and ownership of your hauora/wellbeing.
Cultivate and enrich your faith at the same time as your career in a workplace committed to karakia/prayer discernment and a with Jesus approach.
Work in a Te Tiriti-honouring organisation drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi.
Tangible benefits include EAP flexible working options 37.5 hour working week at least 5 weeks annual leave per year.
Best of all you will be a part of New Zealanders being released from money chaos and taking steps towards Jesus.

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application and a Ministry of Justice vetting check with acceptable results will be a condition of appointment to this role.

Please see CAPs Police Check Policyfor more details.

There is no closing date for applying for this role however the vacancy will close as soon as a suitable candidate is found. Get your application in now!

Required Experience:

Manager

About the roleChristians Against Poverty (CAP) is looking for an experienced Financial Mentor Manager to lead CAPs Financial Mentoring team through a pivotal season of growth and transformation as we deliver our new Debt Help services.Reporting directly to the Head of Client Services this role offer...