Credit Control Manager

He aha te tūranga - About the role: 

Were looking for an experienced Credit Control Manager to establish and lead our credit control function a newly created role that will play a key part in strengthening our cashflow management credit risk processes and debt collection practices.

This is a hands-on leadership opportunity to shape best practice from the ground up: designing processes setting KPIs and introducing a structured and values-driven approach to managing our receivables.

Responsibilities will include

• Managing credit risk debt collection and dispute resolution
• Optimising cashflow through effective process management and stakeholder engagement
• Establishing and embedding key processes controls and performance measures
• Leading coaching and developing a small team to achieve operational excellence
• Working collaboratively with internal stakeholders to resolve issues and streamline end-to-end billing and credit processes

Qualifications :

Ko wai koe - About you:

Were looking for a values-based leader who builds credibility through action and expertise. Youll bring:

• Proven experience leading a credit control or collections team in a complex high-volume environment
• Strong understanding of credit risk and collections best practices
• Confidence establishing KPIs processes and reporting frameworks
• Confidence handling escalations negotiations and dispute resolutions
• Experience in both B2C and B2B environments (preferred)
• A resilient positive outlook and be a collaborative team player

Additional Information :

Me pēhea te tuku tono - How to apply

This is a rare opportunity to be part of something meaningful shaping a new function that directly supports the financial sustainability of a purpose-driven organisation.

To express your interest in this opportunity please click on Im Interested by Monday 01st December.

For further information please contact Lindsey Frankland -  for a confidential discussion.

At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai.

If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Remote Work :

No

Employment Type :

Full-time