Business Operations Specialist II

We Push the Boundaries of Possibilities for our Communities.

Overview of the Position Responsibilities:This position involves oversight and management of our commercial sales accounts including scheduling order entry installations and completion of such projects. If this sounds exciting please read on.

Be part of our innovation- building and delivering a fiber-rich internet connection to peoples doorsteps.

What You Will Do:

• Contact commercial customers to arrange date and times for installation of their services.
• Verify Services ordered and equipment needed as well as informing the customer of what is needed before install on their side.
• Work with Installation and Networking to coordinate equipment and Technicians for the estimated customer requested install date.
• Organize project details and provide updates to all stakeholders.
• Complete phone ports and the editing of phone accounts.
• Set up customer accounts create the service products and assign numbers.
• Determine installation date and verify with the customer.
• Follow up with customer after installation to ensure everything is working correctly.
• Assist colleagues with order questions.
• Follow up with colleagues on missing or needed info from orders or FOC rejections.
• Maintain working knowledge of department and stay current with latest policies.
• Maintain accurate record keeping for department as needed.
• Develop maintain and accurately track the status of projects.
• All other related duties as assigned.

What You Will Need:

• High School diploma or GED and 1-3 years of administrative or clerical experience and/or an equivalent combination of education and experience.
• Advanced customer service and time management skills.
• Excellent verbal written and presentation skills.
• Great organizational and interpersonal skills.
• Ability to maintain professionalism in challenging and/or changing situations.
• Must be able to pass a background and drug test prior to employment.
• MS Office Suite: Outlook Powerpoint Word Excel OneNote.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Required to use hands handle objects and paperwork.
• Required to use close vision and be able to focus.
• Required to refrain from personal use of technology during working hours.
• Must be able to operate office equipment including but not limited to telephone headset computer and printer.
• Required to lift up to 5lbs at a given time.
• Must have reliable transportation.

Why Work at Bluepeak

• Competitive Compensation Annual Bonus Eligibility
• Comprehensive Benefits Package Including Medical Dental Vision Life and 401(k)
• Generous Vacation and Paid Sick Time Paid Holidays and Personal Days
• Professional Development with an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services Including Internet
• Progressive and inclusive work culture in which our team has the flexibility support and resources to be successful in their careers!

About Us

We believe that the size of the city shouldnt determine the quality of the why we are building for you: Faster more reliable and without the things that get in the way of great servicelike red tape hidden fees and slow response times. And with up to 5gigabitsof speed for residential customers and 10 gigabits for businesses we are whole new ballgame- from internet to TV to connecting every device in your home to powering your business were not only providing the best fiber connections in your community but were also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority