Head of Support, German Speaking - Larnaca, Cyprus

German-Speaking Head of Support Fintech/Crypto Larnaca Cyprus Hybrid

Support functions arent just the right hands they become strategic.

Emerald Zebra is hiring on behalf of a boutique firm specialising in digital asset management and blockchain-based solutions. They dont chase hype. They focus on secure tailored services for private and institutional clients in the crypto space.

Theyre now looking for someone to lead Support operations someone who understands how everything fits together behind the scenes and can make it all run smoother smarter and faster.

As Head of Support youll connect the companys commercial vision with day-to-day execution. Youll lead a team focused on optimising internal processes managing key tools and systems delivering data-driven insights and ensuring your team has what it needs to succeed.

What Youll Do:

• Lead and develop the Support and Backend team fostering a culture of collaboration accountability and continuous improvement
• Partner closely with deals Leadership to align on strategy forecasting and performance tracking
• Design and refine trade processes tools and reporting to improve efficiency and scalability
• Oversee CRM management data integrity and support tools to ensure seamless operations
• Drive the development and execution of onboarding and training programs for staff
• Identify and implement improvements to streamline quote-to-order workflows and customer interactions
• Act as a bridge between Support Marketing Finance and Customer Success to ensure end-to-end alignment

Your Profile:

• Proven experience in operational support sales operations or business enablement ideally in a leadership role.
• Fluent in German and English (the majority of support requests are in German)
• Strong analytical mindset with the ability to translate data into actionable insights
• Expertise in CRM platforms and support tech stacks
• Exceptional communication and organizational skills
• A proactive solution-oriented mindset with a track record of leading through change

Why join our client:

• Be a key player in a company pushing through a major regulatory milestone
• This is a genuine opportunity to develop professionally and lead at a higher level
• Hybrid setup remote flexibility and modern offices designed for focus
• Join a culture of trust. Team-oriented transparent and built on shared success
• Work for a company that plays by the rules - Compliance and risk management are at the heart of how they operate

If youre the kind of person who enjoys improving systems leading teams and making sure operations run smoothly across the board this role is for you. Send your CV to Margarita Savva: