Support Services Team Lead
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SmartWorks a division of Harris Utilities has been serving the utility industry in North America and the Caribbean for 40 years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.
Were looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team ensure top-notch client service and drive operational excellence.
What Youll Do
Lead and inspire a support team to deliver excellent customer experiences
Manage escalations monitor performance and foster a culture of collaboration
Oversee customer support tickets ensuring timely resolution and clear communication
Administer and optimize Salesforce including training reporting and automation
Collaborate across departments to resolve complex challenges and improve processes
What Were Looking For
8 years of production environment experience
5 years of SQL and team leadership
Strong background in Linux networking firewalls/VPNs and relational databases (Oracle/PostgreSQL)
Cloud systems experience (networking storage)
Excellent communication problem-solving and leadership skills
Nice-to-Haves
Salesforce administration experience
Knowledge of Java JSP or jQuery
Utility industry or Smart Grid experience
ITSM/ITIL knowledge
Why Join Us
Fully remote role (Philippines)
Competitive benefits: Insurance lifestyle rewards & more
Work with a passionate global team making an impact in the utility industry
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.
