Patient Access Team Lead

Job Description Summary

The After Hours Lead Patient Representative reports to the Ambulatory Office Manager. Under general supervision the After Hours Lead Patient Representative facilitates accurate and timely completion of registration and all paperwork necessary for patient care. This position works closely with physicians and nurses to ensure the day-to-day administrative functions are completed in an efficient manner to expedite patient flow and ensure patient satisfaction. This role will also cross-cover other locations of the After Hours Care & Specialty Clinics as needed.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000247 CHS - Administration - Childrens Ambulatory Center (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Job Description

High school diploma or equivalent (GED) and three years related experience; or an Associate degree and one to two years related experience; or a Bachelors degree and one year related experience required; previous administrative experience in healthcare is preferred. Typing speed of 25 cwpm and computer experience required. Epic applications Medical Office experience medical terminology and strong knowledge of insurance preferred. Requires a rotating schedule requires a totaling schedule of 8-12 hours shifts rotating days evenings nights weekends and holidays.

Works to aid in daily issues associated with the functions of the department schedule the monthly preparation of the department schedule assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system printer copier calculator fax machine directories and other departmental reference material. Collects patient demographic insurance and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients their families and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies physician offices patients families visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Ability to perform job functions while standing as well as sit for long period of time.

. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job
functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated
areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision corrected in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) *(Selected
Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity with
correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a
latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain
good olfactory sensory function. (Frequent) *(Selected Positions) *Ability to be qualified physically for respirator use initially and as
required. (Continuous)

Additional Job Description

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration admitting and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration admitting and/or scheduling) required; Experience with Windows Excel Access and Intranet/Internet navigation tools as well as system contact required. Experience with or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal written and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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