Process Improvement Specialist - Chase Rewards
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Job Location:
Wilmington - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to make a difference by protecting our customers and the bank from rewards fraud and misuse Join us and help shape innovative solutions that drive operational excellence and safeguard our business. Youll collaborate with diverse teams leverage data-driven insights and champion a culture of continuous improvement. This is your opportunity to use your expertise to create meaningful change and deliver substantial value.
Job Summary
As a Process Improvement Specialist in the Rewards Fraud and Misuse team you play a key role in developing and implementing initiatives that reduce fraud and misuse within rewards programs. You work with us to optimize processes analyze data and drive change all while fostering a collaborative and innovative team culture.
Job responsibilities
- Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse.
- Map simplify and document existing processes to identify and address areas for improvement.
- Analyze data to identify trends risks and opportunities for fraud prevention.
- Collaborate with cross-functional teams and stakeholders to align on process improvement objectives.
- Communicate project status outcomes and recommendations to all levels of the organization.
- Leverage digital tools and automation to reduce manual touchpoints and enhance efficiency.
- Manage change initiatives to facilitate adoption of new processes and technologies.
- Establish metrics to measure the effectiveness of process improvements and fraud reduction initiatives.
- Monitor and report on progress towards objectives and savings targets.
- Build resiliency plans for smooth functioning of processes and manage everyday tasks.
- Apply systems thinking and agile methodologies to refine processes and solutions.
- Bachelors degree in engineering computer science technology business or related field.
- 3 years of experience in financial services fraud management or process improvement.
- Reliable organized and timely execution of daily duties to meet strict deadlines.
- Proficiency in data analytics including interpreting models and diagrams.
- Strong problem-solving skills and ability to exercise initiative and judgment.
- Experience in process mapping documentation or workflow optimization.
- Ability to communicate complex ideas clearly to diverse audiences.
- Demonstrated experience in cross-functional collaboration and team building.
- Proficiency with project tracking and documentation tools (e.g. Confluence JIRA Visio).
- Ability to manage multiple projects and conflicting deadlines.
- Ownership of tasks and ability to manage entire workstreams.
- Experience with fraud risk digital payments products or rewards programs.
- Knowledge of artificial intelligence foundations and safe human-AI interaction.
- Experience using agile methodologies for process improvement.
- Familiarity with customer service principles to align process improvements with customer needs.
- Professional certifications in fraud management or process improvement.
- Experience in designing and delivering technical solutions for business .
Required Experience:
Unclear Seniority
Key Skills
- Hr Executive Recruitment
- Internship
- Information Technology Sales
- Furniture
- Administration Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
