Customer Success Manager (B2B)
Customer Success Manager (B2B)
Posted on :
11-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Our unique value lies in operating at the intersection of technology and business: we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.
Please submit all resumes or CVs in English.
We are seeking an experienced hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies ensuring that our clients receive exceptional support and achieve their business goals.
What you will do:
- Act as the primary point of contact for B2B clients ensuring clear communication timely support and proactive management of their needs.
- Coordinate guidance roles (experts tutors technical support reviewers) to deliver a seamless and high-quality learning and onboarding experience.
- Collaborate with internal teams (Sales Product Technical Support and Experts) to align client expectations and ensure smooth resolution of issues.
- Monitor client engagement retention rates and usage data to identify trends address challenges and optimize the customer journey.
- Organize check-ins feedback sessions and improvement initiatives to strengthen client relationships and drive customer success.
- Create impactful presentations reports and visual content with tools like Miro Figma Canva Google Suite; manage multi-channel communication (Slack WhatsApp email).
What we can offer you:
- Competitive compensation range: $2500 - $3000 pending experience and skills.
- Full time remote opportunity: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
- Dynamic Team: Join a diverse global team with experience across tech ed-tech and various industries.
- Modern Workspace: We use digital tools like Miro Notion and Google Workspace for seamless collaboration.
- Opportunities to grow: We are a growing team with a expanding client base there are several opportunities to grow professionally with us!
Disclosures
- This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
- Nebius Academy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national origin age disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.
Requirements :
- Possess at least 2 years of proven experience in customer success client management or a related customer-facing role within a B2B environment.
- Demonstrate strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
- Exhibit excellent communication skills in both English and Spanish with the ability to articulate complex ideas clearly and professionally.
- Be highly organized and detail-oriented with proven experience in managing customer relationships and support processes.
- Display a proactive and solution-oriented mindset consistently looking for ways to improve client engagement and satisfaction.
- Prior experience working in the EdTech or tech industries with a solid understanding of the challenges and opportunities in these sectors.
Nice to Have
- Experience in process building and continuous improvement initiatives within a customer success framework.
- Background in project management or team leadership with the potential to grow into higher leadership roles as our customer success framework expands.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
