Customer Experience Executive

Lima - Peru

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Take a step forward and let Edenred surprise you.

Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.

We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.

Procesamiento diario de respuesta de tickets generados en las plataformas de atención para usuarios y empresa a través de Freshdesk con apoyo de MyEdenred Agent TRI y FLIX de Edenred.
Acompañamiento y refuerzo de canales de atención para empresas Top.
Apoyo en cubrir vacaciones de Ejecutivos de Customer Care y Operaciones.
Seguimiento diario cumplimiento de los SLA de atención a tickets generados.
Validación de audios de llamadas realizadas a través del call center de Edenred.
Validación de respuestas brindadas a usuarios a través de WhatsApp Eva.
Identificar las necesidades de mejora continua del proceso de soporte para usuarios y empresas; para lograr la autogestión en ambos canales.
Proponer las mejoras y ajustes pertinentes para la eficiencia y productividad de nuestro proceso de atención.

Apply now and Vibe with Us!

Take a step forward and let Edenred surprise you.Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.We know there are hundred ways for you to grow. With us you will expand your skills in a multicultura...