Account Services Specialist

Client: J&Q

Job Title: Account Services Specialist

Location: Niles IL

Employment Type: Full-time

Work Arrangement: Monday to Friday 8 am to 5 pm; onsite

Salary Range: up to $70000/year (Actual compensation will be based on experience geographic location and skill set.)

Reports to: Manager of Client Services

Travel: Required; maybe about 20% and will depend on the clients needs.

Interview Process: Teams Interview with HR Director & HM In-Person Interview with the team.

Position Summary:

Responsible for supervising the production of complicated one-time and ongoing projects either directly or through subordinate team members. Provides excellent customer support and well-detailed internal communications.

What Youll Do:

1. Analyzes projects from a big picture point-of-view. Looks at processes and workflow and incorporates procedures to help streamline the project and regularly schedules meetings/pre-flights/conference calls to ensure all parties are updated. Creates job tickets in Monarch develops/updates spreadsheets for his/her accounts and assists when needed with others. Communicates schedules instructions or specification changes clearly to both internal and external clients through email or changes in the Monarch system. Provides external clients with solutions to problems/concerns and incorporates them in/with internal written procedures.
2. Takes the lead on complicated one-time and ongoing projects and manages the project with minimal assistance from the Team Supervisor.
3. Actively monitors schedules/production to ensure quality and timeliness of project and develops systems of audit checks that apply to each project.
4. Stands in for Sales when needed (i.e. customer visit conference call proposals etc.). Additionally understands/interprets estimates proposals and requests for quotes and communicates reference points on them with internal and external clients. Works in conjunction with sales to write specifications for the reprinting of components.
5. Keeps an accurate record of the amount of time put forth into each project and continually looks for efficiencies to be achieved and recommends changes in production.
6. Produces invoices on projects in an accurate and timely manner looks for ways to better capture all costs and suggests ways to invoice each project more efficiently.
7. Serves as official back-up contact when others are out of the office and may be asked to support other large one-time projects in a consulting capacity.
8. Takes leadership role on special projects assigned by Team Lead or Manager Client Services.
9. Completes other various duties as assigned by manager.
10. Adheres to all Security Policies and Procedures as referenced in the Employee Security Handbook.

What Youll Bring:

• 3-5 years of successful project management and client services experience in direct marketing or related field.
• College degree in graphic communications printing technologies or business-related field or equivalent preferred or equivalent experience. Experience must include background of laser imaging bindery pre-press printing lettershop and data processing.
• Knowledge of postal regulations and procedures is preferred.
• Excellent oral and written communication skills. Must be comfortable communicating with visual aids for internal and client meetings.
• Able to work in a team environment with internal personnel.
• Ability to focus on priorities and objectives and adhere to target deadlines.
• Basic experience with Microsoft Office 365 (Excel Teams Word) and Outlook.
• Must be able to communicate proficiently orally and in writing in English.
• Able to read handwritten printed materials and computer screens.
• Must have manual dexterity to manipulate a computer keyboard.
• Must be able to communicate in person via telephone and via teleconferencing with customers and internal personnel.
• Ability to travel by automobile or airplane when necessary

WORKING CONDITIONS:

Normal office environment and some exposure to a manufacturing plant facility onsite. Hybrid schedule based on the departments rotating schedule for in-office assignments.

DISCLAIMER:

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Diversity & Inclusion

We are an equal-opportunity employer and value diversity at every level of our organization. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information or protected veteran status. We are committed to fostering an inclusive environment where all individuals feel respected supported and able to thrive.