Job Title: Sales Operation Coordinator

Type: Full-time Independent Contractor
Location: Remote
Work hours: 9:00 AM 6:00 PM Eastern Time (including one hour lunch break)

Position Summary

The Sales Operation Coordinator will play a key role in supporting sales operations ensuring timely and accurate order processing maintaining effective communication with customers and factories and improving sales processes. This role requires a detail-oriented proactive professional with strong Excel and Salesforce skills and ideally knowledge of international logistics and ocean shipping procedures.

Key Responsibilities

• Prepare sales proposals by creating and modifying DNS and Specs using Excel.

• Reconcile purchase orders (POs) with DNS.

• Process orders send Specs to factories and follow up on progress.

• Coordinate with internal departments and personnel via email Wrike Google Drive and chat tools.

• File documents on multiple portals (EDI ADA NRT Damco APL etc.).

• Track containers ensure on-time delivery or pickup and provide status updates to customers.

• Provide project management support as needed.

• Respond to customer complaints and provide after-sales support when requested.

• Handle order processing with accuracy and timeliness.

• Inform clients of unforeseen delays or issues.

• Monitor team progress identify shortcomings and propose improvements.

• Set up document and monitor sales processes.

• Identify bottlenecks in workflows and recommend solutions.

• Promote SKUs and categories to customers to increase order size.

• Support senior management with order updates customer communication and reporting.

• Perform other clerical or administrative duties as needed.

Qualifications & Experience

• Bachelors degree in Business Administration Sales Marketing or related field.

• Minimum 3 years experience in a sales support or similar business operations role.

• Proven track record as a Sales Coordinator Sales Assistant or in comparable administrative positions.

• At least 2 years experience with Salesforce (required).

• Advanced Microsoft Excel skills (required).

• Logistics background preferred especially international ocean shipping terms and procedures.

• Strong problem-solving skills with the ability to adapt in a fast-paced changing environment.

• Exceptional attention to detail accuracy and organizational ability.

• Excellent written and verbal communication skills.

• Ability to work independently while maintaining collaborative relationships across departments.

• Quick learner with a willingness to expand knowledge and improve processes.

• Positive professional attitude with resilience under pressure.

Required Experience:

IC