Microsoft Windows Desktop Support Engineer (Network Engineer)
Microsoft Windows Desktop Support Engineer (Network Engineer)
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$ 127108 - 154649
1 Vacancy
Job Description
Our diverse and inclusive workforce of more than 7000 employees play a key role in the success of San Jos the heart of the Silicon Valley. All City of San Jos employees work together as one team to make San Jos a vibrant innovative and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations including quality and excellent customer service and hereto learn more about San Jos.
The City of San Jos is an equal opportunity employer. Applicants for all job openings will be considered without regard to age race color religion sex national origin sexual orientation disability veteran statusor any other consideration made unlawful under any federal state or local laws. The City of San Jos is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us at 711 (TTY) or via email at .
About the Department
The City of San Jos the Capital of Silicon Valley is one of the nations best managed cities and one of the top cities in which to live work and do business. Moreover San Jos is the center of cultural government and economic activity for the region. The employees of the City of San Jos have embraced the following values: Integrity Innovation Excellence Collaboration Respect and Celebration. The Citys Public Works Department is seeking an individual whose values align with the values of the Citys employees.
Position Duties
Salary range for this classification is$127108.80- $154649.04. Thissalary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall bedeterminedby the final candidates qualifications and experience.
The Department of Public Worksiscurrently seeking to fill one (1) Microsoft Windows Desktop Support Engineer (Network Engineer) position within the Technology Services Division.The Desktop Support Engineer role includes day-to-day desktop support user support patch management systemadministrationand maintenance. The environment includes over 700 Windows devices approximately 50 servers 500 iOS mobile devices all running on multiple network segments.
**Please Note: This position is 100% on-site Monday-Friday 8am-5pm**
Ideal Experience Includes:
Microsoft Endpoint Configuration Manager (SCCM)
Windows 11 OS deployment
Windows Server 2019 or newer / Virtual Machines
Active Directory (AD) / Group Policies (GPO)
Autopilot / Intune / Azure
PowerShell scripting
Mobile Device Management (MDM)
Basic SQL Knowledge
Cyber Security Remediation Techniques
This recruitment may be used to fill multiple positions in Public Works or other divisions and departments. If you are interested in employment within this classification apply to ensure you are considered foradditionalopportunities that mayutilizethe applicants from this recruitment.
Minimum Qualifications
Education:A bachelors degree from an accredited college or university in Computer Science Computer Engineering MIS or a closely related field.
Experience:Three (3)years of experienceequivalent toperforming technical work of complex difficultyto providedesktop support data security system administration server administration or network support to end users.
Acceptable Substitution:Two (2) years of related experience may be substituted for up to two years of the education requirement.
Licenses or Certificates:
Possession of a validCalifornia Drivers License.
Possess an industry certification that demonstrates expertise in the relevant information technology field such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise;Microsoft Certified: Security Operations Analyst Associate; Microsoft 365 Certified: Endpoint Administrator Associate; Amazon Web Services (AWS) Certification Professional;OR an equivalentprofessional industry recognized certification acceptable to the city.
Desirable Certifications:Azure Administrator AssociateCertification
Candidates whodontcurrently hold a certificationmustobtain an industrycertificationthatdemonstratesexpertisein the relevant information technology field such as any of the above certificationsor an equivalent professional industry recognized certification acceptable to the city within six(6) months of hire.
Other Qualifications
The ideal candidate willpossessthe following competencies asdemonstratedin past and current employment history. Desirable competencies for this position include:
Job Expertise-Demonstratesknowledge of and experience with applicable professional/technical principles and practices Citywide and departmental procedures/policies and federal and state rules and regulations.
Communication Skills- Effectively conveys information and expresses thoughts and facts clearly orally and in writing;demonstrateseffective use of listening skills and displays openness to other peoples ideas and thoughts.
Teamwork & Interpersonal Skills- Develops effective relationships with co-workers and supervisors by helping othersaccomplishtasks while using collaboration and conflict resolution skills.
Analytical Thinking- Approachesa problem or situation by using a logical systematic sequential approach.
Problem Solving- Approaches a situation or problem by defining the problem or issue;determinesthe significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Project Management- Ensures support for projects and implements agency goals and strategicobjectives.
Reliability- Completes quality work assignments ina timelyand efficient manner; fulfills responsibilities andmaintainsconfidentiality asappropriate.
Selection ProcessSupervision- Sets effective long and short-term goals based on a good understanding of management practices;establishesrealistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others inan appropriate mannerto maximize organizational and individual effectiveness.
The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to all the job specific questions. You must answer all questions to beconsideredor your application may bedeemedincomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.Please be advised that useof AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited toproceedin the selection process.Additionalphases of the selection process will consist ofat leasttwoin-person interviews.
If you have questions about the duties of these positions theselectionor hiring processes please contactDiana Gonzalez at.
Additional Information:
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.
Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION please email and we will research the status of your application.
Employment Type
Full-Time
