QA Complaint Analyst I

Position Summary:

Performs entry level failure analysis of product quality complaints of a routine nature requiring application of logic understanding of general and specialized laboratory methods techniques and instruments.

Key Accountabilities
Essential Functions:

• Develops skills to investigate product quality complaints.
• Enters all investigation results into the complaint module in SAP.
• Routinely communicates results problems and progress to supervisor
• Will develop ability to schedule own investigation activities in accordance with assignments and priorities.
• Acquires supporting information from scientific literature Werfen instrument operators manuals assembly documents or other Werfen groups as required.
• Contacts are primarily with immediate supervisor and other professionals in the section or group.
• Performs other related duties as assigned.

Secondary Functions:

• May perform as professional judgment and experience are developed an expanded range of complex complaint investigations. Assignments may be specific to instrument type.

Budget Managed (if applicable)

• N/A

Internal Networking/Key Relationships

• To be determined based on department needs

Additional Skills & Capabilities:

• Strong skills with Excel required

Competencies:

• Attention to Detail: Ability to pay close attention to detail is required
• Accuracy: Work is accurate and complete
• Performance Standards: Demonstrated ability to meet department goals
• Communication: Excellent written verbal and presentation skills
• Discretion: Acts with integrity in all situations and can maintain appropriate confidentiality
• Multi-Tasking: Ability to manage multiple priorities and support changing business needs
• Collaboration: Ability to work within a team to bring best solutions to the team or customer
• Independence: self-motivated-works under minimal supervision
• Professionalism: Must demonstrate professionalism during all interactions within company customer and third parties
• Takes Initiative: Serves as a role model for Quality First by continuously improving on what matters most to customers
• Problem Solving: Promptly and effectively handles issues and problems
• Decision making: Makes decisions based on data and risk determination

Minimum Knowledge & Experience Required for the Position:

• Bachelors degree in related field
• One-year relevant experience

International Mobility:

• Required: No

Travel Requirements:

• N/A

The annual salary range Werfen reasonably expects to pay for the position is $62000 to $70000. Compensation is reasonably based upon multiple factors including education relevant experience skillset knowledge and specific needs of the business.