Business Analyst

Albany, GA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Business Analyst (SA.139)

Remote with preference of NYS or Northeast Region

Travel requirement: 5% - occasional team meeting if desired

Duration: 1 year with option to extend (possibility of FTE)

Tentative Start date: 1/12/2026

Contractor must have own computer cell phone and access to reliable high-speed internet

Years of Experience required: 3 years

Project: The Business Analyst will engage with and support Participating Contractors and Participating Retailers especially related to the MyEnergy Salesforce system that is utilized by these participants.

Tasks

Manage pools of existing Participating Contractors (PC) and Retailers (PR):

Maintain regular communications with PCs and PRs
Support PCs and PRs in using the MyEnergy Salesforce system including uploading and managing coupons submitting resident applications and supporting documents
Be responsible for responding to inquiries and questions from PRs and PCs including the troubleshooting of issues experienced by PCs and PRs in MyEnergy
Regularly evaluate the performance of all PRs and PCs and provide recommendation plan for any corrective action
Manage virtual coupons including those for appliances electrical and installation rebates

Maintain list of Participating Contractors and Participating Retailers for public reference
Manage list of qualified products for the program using ENERGY STAR and other resources as a basis and reference available to program participants
Manage Program data:

Regularly maintain and update dashboards and reports in Salesforce
Perform routine and ad-hoc data quality assurance reviews and data cleanup
Record and monitor Program budgets and participation metrics and milestones
Maintain all relevant process documentation and update them when data quality issues are identified and solutions implemented

In addition this person will need to do the following:

Become an expert resource on the Program Manual and other Program documentation
Coordinate with the Shared Services team on compliance with Participation Agreements
Coordinate with the Quality & Market Standards (QMS) team and PCs on inspections recommending and implementing any required corrective actions
Perform other responsibilities that contribute to the key outcomes of the Codes & Standards team

What skills are needed to be successful in this role

Ability to learn new systems and processes from independent documentation review and analysis and identify actionable areas for improvement
Excellent verbal and written communication skills including in meetings in presentations (e.g. PowerPoint) and for emails and other written products
Ability to balance multiple assignments and prioritize competing demands
Highly organized & detail oriented-Proficiency in MS Office Suite (Excel Word PowerPoint)

Are there any specialized skills that must be present for the position to be successful

Experience implementing similar utility incentive programs
Strength in Salesforce Lightning including system design troubleshooting UAT report and dashboard building

Certifications and qualifications including education/degree

Bachelors Degree required

IT systems that will be used

Microsoft Office Teams SharePoint Asana Oracle PeopleSoft Salesforce

Business Analyst (SA.139) Remote with preference of NYS or Northeast Region Travel requirement: 5% - occasional team meeting if desired Duration: 1 year with option to extend (possibility of FTE) Tentative Start date: 1/12/2026 Contractor must have own computer cell phone and access to reliable high...