Billing Representative
Billing Representative
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Job Description
Wisper Internet is expanding. With offices located in Illinois and Missouri we are a leading wireless high-speed internet provider in the Midwest. We provide reliable service focusing on rural and outlying communities.
We believe in building leaders within all levels of our company. To hire and retain employees who exemplify our Core Values Wisper offers competitive salaries generous health insurance options dental vision a 401(k) plan (up to 4% company match) paid holidays PTO long- & short-term disability insurance life insurance and more! Are you a humbly confident professional driven to solution Would you like to take your career to the next level with a growing company in the essential internet services industry If so please read on!
Billing Representative
Wisper Internet is seeking a full-time non-exempt Billing Representative to join our Billing this role the ideal candidates primary responsibility is to assist customer with billing related matters.
Pay: $15 - 17/hr pay scale
Schedule: Monday - Friday 9:30am to 6:00pm
Essential Job Functions
- Interact with customers using phone email chat SMS or in-person while utilizing Wisper core values.
- Follow Billing procedures without deviation
- Basic troubleshooting of customers internet connection via phone email chat SMS or even while the customer is visiting with you in the retail storefront location
- Interface with customers on behalf of Wisper at the retail location both in-person and via phone email chat SMS etc
- Understand & follow proper escalation procedures
- Ability to follow instructions from our internal knowledge base or other Wisper-provided documentation sources
- Assist customers with billing needs including taking payment explaining bills etc. whether in-person by phone email chat or SMS
- Perform internal sales functions including determining service availability selling packages & scheduling jobs
- Ensure customers have access to online systems such as bill pay email account etc.
- Perform administrative tasks which support the customer
- Perform administrative tasks which support the local storefront location as required such as ordering office supplies scheduling repairs of office equipment etc.
- Contribute to a strong team morale
- Assist in reaching department Key Performance Indicators
- Other related duties as directed and assigned
Job Requirements
- High School Diploma or equivalent
- 1 year customer service experience
- Must be legally authorized to work in country of employment without requiring sponsorship for employment visa status now or in the future
- Regular & predictable attendance required
Desired Skills & Competencies
- Will make customer satisfaction a priority
- Ability to quickly build a rapport & credibility as well as effective & professional communication
- Comfortable with Microsoft Office & similar software packages
- Adaptable to fast-paced environment & ability to prioritize job duties
Working Conditions
- Fast-paced environment with multiple changes to schedules &fluctuating priorities
- Work is performed primarily indoors in an office setting but may include outdoors on occasion
Physical Requirements--X-Light: Lifting 0-10 lbs.
This position requires a pre-employment Background Check and Drug Screen. All employment offers are contingent upon the results of the background check and drug screen.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
