Manager Billing

Job Title: Manager - Billing

Location: Kirkwood NY.

Work type: Office (on-site)

The salary range for this position is dependent upon experience ranging from $125766 to $157208.

Job Summary

The Manager of Billing provides strategic leadership and operational oversight for all billing processes at NYSEG. This role ensures regulatory compliance with accurate and timely issuance of customer bills. The Manager leads teams at NYSEG to manage billing obligations and provides guidance on processes that directly impact customer experience and compliance. The role oversees billing exception management ensures compliance with Public Service Commission (PSC)/Department of Public Service (DPS) regulations and Sarbanes-Oxley Act (SOX) and Chief Executive Officer (CEO) certification requirements and partners cross-functionally to support billing modernization system enhancements and regulatory reporting.

Responsibilities:

• Ensures accurate and timely billing operations across all rate classes including oversight of billing cycles rate application meter read validation adjustments corrections exceptions and revenue recognition.

• Establishes monitors and manages key performance metrics (KPIs) for billing accuracy timeliness arrears collection effectiveness write-offs exception rates payment behaviors and communicating billing impacts of operational or regulatory changes across departments while driving continuous improvement

• Lead compliance with all applicable regulatory and control requirements including Home Energy Fair Practices Act (HEFPA) Fair Credit Act NY State billing regulations and PSC/DPS mandates.

• Prepare or support regulatory filings audits and rate case activities including testimony materials responses and collaboration with Regulatory Legal and external agencies.

• Manage departmental financial performance including preparation and oversight of annual budgets variance analysis and monthly financial and operational reporting. Provide regular reporting to senior leadership on billing performance risks and improvement plans.

• Oversee external contractors that provide support towards billing exceptions handling and ensure accuracy and performance output.

• Leads systems automation and process improvement initiatives partnering with IT SAP Business Support and cross functional teams to enhance billing credit and collections functions to streamline operations support enterprise projects and reduce process gaps.

• Supervise non-union and union workforce including a team of supervisors promote staff development through coaching performance management and structured training while fostering a culture of accuracy accountability and continuous improvement.

Required Qualifications:

Education & Experience Required:

• Bachelors degree in business Finance Accounting Economics or related field. Minimum 7 years of relevant experience in utility billing credit/collections revenue recovery customer accounting or related operational environments.

• Strong analytical and mathematical skills including proficiency in data interpretation and KPI management.

• Ability to manage budgets staffing needs and performance in large-scale operational settings.

• Knowledge of SAP IS-U/CCS billing processes and billing systems.

• Strong analytical problem-solving organizational and communication skills.

Preferred Qualifications:

• Prior experience testifying or preparing documentation for regulatory proceedings.

• In-depth understanding of credit/collection regulatory requirements including HEFPA Fair Credit Act strong understanding of NYPSC/DPS billing regulations SOX and state specific mandates.

• Knowledge of utility customer service processes and regulatory frameworks.

• Proficiency in Microsoft Excel Word PowerPoint and billing analytics.

• Experience managing vendor performance and contract compliance.

Behavioral Competencies:

• Develop self & others

• Empower to grow

• Collaborate and share

• Be a role model

• Focus to achieve results

• Be agile

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Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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