Fixed Operations Manager
Fixed Operations Manager
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Job Description
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The Opportunity
Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Fixed Operations Manager to oversee the Service and Parts departments of our Moncton and Fredericton locations.
Reporting to the General Manager the Fixed Operations Manager is responsible for the strategic direction and leadership of the service and parts department which includes in-house technicians parts and service administration. A successful candidate will be required to effectively and efficiently manage the development and directions of the parts and service team to drive the growth of revenue technical productivity and promote high-quality customer satisfaction.
Responsibilities:- Develop new business strategies in the parts and service departments to improve corporate performance.
- Manage departmental expenses for parts and service departments.
- Monitor departmental performance against goals to ensure that progress is being made.
- Work on process improvement projects to ensure good processes and communications are being achieved between departments.
- Assist with recruitment hiring and performance management.
- Occasionally handle escalated customer inquiries.
- Measure and monitor key customer service areas including call handling repair turnaround time first time completions work order aging days to first visit and customer satisfaction.
- Manage annual inventory counts.
- Post-secondary education in a relevant field is preferred.
- Previous management experience in a technical environment would be an asset.
- Effective leadership skills with a strong focus on operations and business processes.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies practices procedures and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.
- Sound analytical thinking planning prioritization and execution skills.
- A well-defined sense of diplomacy including solid negotiation conflict resolution and people management skills.
- Must be computer literature. Preference will be given to those who have a working knowledge of the CDK platform and/or OEM platforms.
Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment plus:
- Competitive Wages
- Benefit Plan
- Pension Plan
- Employee discounts on cars and furniture
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A little bit about us
Lounsbury Heavy-Duty Truck Limited
The Lounsbury Group has successful retail operations in New Brunswick covering the entire province from north to south. Lounsburys greatest accomplishment is the ability to have grown our business in a diverse environment of bilingual communities. Lounsbury Group employs over 400 employees in its automotive dealerships heavy-duty truck dealerships brand name home furnishing stores and our own independent leasing company. We are a company which has rejuvenated itself continues to remain leaders in our respective businesses. Our network of operations covers the region and our corporate goodwill has enabled us to develop strong relationships in the communities we serve.
Required Experience:
Manager
Employment Type
Full-Time
