[CMI] Service Manager
[CMI] Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Project the aim youll have
As a Delivery Manager youll work closely with our clients to build and implement cloud computing and AI solutions. On a daily basis youll be responsible for understanding customer needs proposing the best solutions and implementing them. Youll manage a team to deliver quality fixed projects as well as iterative value to end users in our business unit focused on cloud computing and AI implementations.
Position how youll contribute
- Building and maintaining collaborative relationships with key clients
- Monitoring fixed project scope and ensuring effective client communication
- Managing monthly settlements with clients and team members
- Overseeing project resource allocation and utilization
- Leading recruitment onboarding and offboarding processes
- Working effectively across multiple projects simultaneously with exceptional context switching abilities
- Formal handling of contracts and clauses that are the basis for cooperation with clients
- Ensuring adherence to SLA agreements monitoring service quality and implementing ITIL-based best practices in Managed Services contexts
Qualifications :
Expectations the experience you need
- More than 2-3 years of experience in a similar managerial position
- Commercial experience in managing influencing and measuring team performance in a global multinational environment
- Experience in leading agile teams delivering fixed projects while ensuring quality and addressing issues
- Experience in monitoring and ensuring the margin and profitability of projects
- Demonstrated ability to efficiently manage multiple projects simultaneously and excel in context switching
- Fluent English and Polish both written and spoken
Additional skills the edge you have
- Understanding of cloud computing platforms
- Strong client relationship management skills
- Practical knowledge of ITIL processes SLA management and operational excellence in Managed Services
Additional Information :
Our offer professional development personal growth:
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
Position at: Software Mind Poland
This role requires candidates to be based in the European Union.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
