Technical Account Manager (Growth & Adoption Focus)

We are seeking a technically strong customer-facing Technical Account Manager (TAM) to drive platform adoption workload expansion and customer success across Mirantis hybrid-cloud solutions.

This role is ideal for someone who has successfully grown adoption and technical footprint within an existing book of customers combining technical depth with customer relationship management and strategic influence.

You will act as a trusted advisor and advocate helping customers maximize value from Mirantis technologies including Kubernetes OpenStack virtualization and modern application architectures while proactively identifying opportunities to expand use cases and increase platform utilization.

Key Responsibilities

• Serve as the primary technical contact and advocate for assigned enterprise customers ensuring operational excellence and strategic alignment.

• Drive customer growth and adoption by identifying and enabling new workloads integrations and use cases within the customers environment.

• Proactively manage a book of assigned customers tracking engagement adoption trends and expansion opportunities.

• Analyze customer solutions holistically identify technical or process gaps that hinder adoption or efficiency and drive utilization growth through consultative engagement and actionable guidance.

• Conduct regular on-site and virtual customer engagements including architecture reviews enablement sessions and roadmap discussions (travel up to 25% required).

• Partner with customer DevOps and application teams to map workloads effectively across Kubernetes OpenStack and virtualization platforms.

• Lead technical enablement and lifecycle management ensuring environments are secure current and optimized for performance.

• Collaborate with Mirantis Product and Engineering teams to bring customer feedback into the product lifecycle and influence roadmap decisions.

• Develop and maintain customer success and adoption plans with measurable milestones tied to usage growth and business outcomes.

• Participate in Quarterly Business Reviews (QBRs) and strategy sessions showcasing technical value delivered and proposing next-phase adoption initiatives.

• Support incident management and escalation processes as a trusted technical liaison ensuring strong communication and resolution outcomes.

Qualifications :

• 5 years in a technical customer-facing role (TAM Solutions Architect or Consultant).

• Demonstrated success growing adoption consumption or footprint within a book of enterprise customers.

• Deep hands-on expertise with Kubernetes OpenStack and virtualization platforms.

• Strong understanding of application-layer technologies including microservices APIs and CI/CD pipelines.

• Experience with DevOps tools such as Helm Terraform GitOps Jenkins or ArgoCD.

• Proven ability to build and expand relationships with both technical and executive stakeholders.

• Excellent communication presentation and consultative skills confident leading workshops and influencing customer direction.

• Ability to travel up to 25% including on-site customer meetings and strategic sessions across EMEA or globally.

Preferred Qualifications

• Experience in open-source cloud-native or managed service environments.

• Exposure to AI/ML data-intensive workloads or edge computing use cases.

• Relevant certifications: CKA/CKAD OpenStack Administrator or major cloud provider certifications (AWS GCP Azure).

Success in this Role

• Proven growth in customer workload adoption and platform utilization.

• High customer satisfaction and retention across assigned accounts.

• Strong alignment between customer roadmaps and Mirantis solutions.

• Recognized internally and externally as a trusted technical advisor and adoption growth catalyst.

Additional Information :

What does Mirantis offer you

• Work in a global collaborative remote-first culture that rewards initiative and execution.

• Play a pivotal role in shaping the next era of cloud and AI modernisation.

• Manage high-impact enterprise accounts with immediate opportunity for growth.

• Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.

• Be a part of cutting-edge open-source innovation.

• Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued.

• Professional development and training.

• Attend conferences and working groups.

• Customized workstation (macOS Windows).

• Professional development and training.

• Competitive compensation performance incentives and opportunities for advancement.

It is understood that Mirantis Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to 

By submitting your resume you consent to the processing and storage of your personal data in accordance with applicable data protection laws for the purposes of considering your application for current and future job opportunities.

We are a Leader for Container Management in G2 (#2 after AWS)!

Remote Work :

Yes

Employment Type :

Full-time