Service Coordinator

Rosenberg, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Title: Service Coordinator

Classification: Non-Exempt

Salary $50000 year

Scope of Position:

The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned both at the office entry and within the resource area the Service Coordinator helps customers navigate available services use self-service technology and access tools for job search and career exploration. This role contributes to overall service flow technology access and customer readiness by maintaining an organized environment and providing hands-on guidance.

Responsibilities

Key Responsibilities:

Greet and direct customers upon entry identifying service needs and assisting with navigation of the career office
Provide resource room support helping customers use computers printers scanners and workforce tools (e.g. )
Assist with resume printing job application processes and accessing labor market information
Ensure proper customer check-in and documentation in systems such as
Distribute program brochures forms and materials related to workforce programs orientations and events
Maintain the functionality and cleanliness of resource room equipment and materials
Monitor customer flow and technology use offering assistance to ensure meaningful participation in self-service activities
Collaborate with career office staff to support appointments workshops and referrals
Document customer interactions accurately to maintain data integrity and compliance with service requirements
Assist with logistics and setup for in-office events orientations or hiring fairs as needed
Other opportunities as available

Qualifications

Education and Experience Requirements:

Bachelors degree preferred or equivalent experience
One year of experience in customer service administrative support or help desk role preferably in a workforce development or public service environment
Familiarity with computers common web-based applications and office equipment
Ability to communicate clearly and effectively with diverse populations
Strong problem-solving multitasking and interpersonal skills
Must have reliable transportation to and from the worksite and other required locations

Required Experience:

OverviewTitle: Service CoordinatorClassification: Non-ExemptSalary $50000 yearScope of Position: The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned both at ...